Incident Manager

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking for Incident Manager Position

Position Details:

Incident Manager (3‑Month Onsite Assignment)

Location: Riyadh, Saudi Arabia (Onsite required)

Engagement Type: Contract — 3 months (Renewable)

Start Date: Immediate / As soon as available

Yrs of Exp: Min 10+ years of relevant experience

Job Description:

Key Responsibilities

• Acts as focal point for incident review and escalation if necessary. Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets.

Works across a wide array of product lines and engages various levels of management on a day to day basis.

• Familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.

• Develops, coordinates and promotes incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.

Required skills

10+ yrs of considerable knowledge of incident management principles, procedures and techniques

Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL

Strong knowledge of issue resolution and escalation practices, FIS products and services and IT infrastructure

Ability to apply analysis and creative thinking when solving problems and conflict. Ability to provide acute attention to detail. Ability to communicate effectively to all levels within the organization

Decision making ability within specified parameters as well as independent and collaborative decision-making skills

Please note that you must be willing to work in 24/7 rotational shifts

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to uma@aven-sys.com . Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Uma

AvensysConsultingPteLtd

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