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Income Maintenance Caseworker II
This job posting expires at 11:59PM on March 27, 2026. No applications can be submitted after 11:59PM on March 27, 2026.
Job Title: Income Maintenance Caseworker II
Department: Social Services - Income Maintenance
External Hiring Range: $22.51 - $26.68
Compensation Grade: 2005
Posted Internally and Externally
Buncombe County offers in-office, hybrid, and remote positions. Employees in positions that are approved for remote work must work at a location within a 2-hour drive from the position's assigned Buncombe County facility.
Purpose of the position:
Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.
Job Title: Income Maintenance Caseworker II
Department: Social Services - Income Maintenance
External Hiring Range: $22.51 - $26.68
Compensation Grade: 2005
Posted Internally and Externally
Buncombe County offers in-office, hybrid, and remote positions. Employees in positions that are approved for remote work must work at a location within a 2-hour drive from the position's assigned Buncombe County facility.
Purpose of the position:
The purpose of this position is to ensure all eligible individuals receive timely public assistance benefits by determining or re-determining eligibility of Buncombe County residents applying for public assistance across multiple Income Maintenance programs.
Minimum Education, Training and/or Experience (required at time of hire): Associate’s degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum and two (2) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility (or one (1) year of Income Maintenance experience); or graduation from high school and three (3) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility; or an equivalent combination of training and experience.
Additional Training and Experience: English/Spanish bilingual speakers preferred.
Essential Functions of the position:
- Determine client eligibility for benefits accurately and within local, community, Federal and State mandated time frames.
- Gather and interpret client data obtained through interview process, case file review and/or third-party verification.
- Provide information to clients/applicants regarding programs, services and eligibility requirements and outcomes.
- Organize and maintain ongoing caseloads to maintain timeliness and quality assurance per Federal and State guidelines along with Buncombe County best practices.
- Identify cases for investigation of potential fraud and submit appropriate fraud referral documentation.
- Perform other related duties as assigned.
Knowledge, Skills, Abilities:
- Current knowledge of available agency, community, Federal and State programs, along with eligibility criteria, timelines, and requirements.
- Ability to analyze, comprehend and apply rules and regulations and often changing policies and guidelines pertaining to eligibility requirements for programs.
- Ability to be flexible and adapt to change.
- Ability to accept work direction from multiple parties and work as part of a team.
- Ability to work with and interpret facts and figures and perform tasks involving a high degree of accuracy, learn the intricacies of numerous forms and procedures of public assistance programs.
- Proficiency working with a variety of computer systems and software.
- Report and react to changes in programs to clients and update eligibility or program requirements as needed.
- Report potentially fraudulent claims or information to Program Integrity.
- Maintain clear and accurate records, review caseload information on a minimum of an annual basis.
- Assist in local and state hearing processes, as necessary.
- Knowledge of policies, procedures, regulations, and rules regarding programs to provide accurate and timely information to ongoing and potential clients.
- Skill in data entry into a computer and operating general office equipment.
- Ability to maintain effective working relationships with the assigned caseload and general public.
Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.
It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.
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