Indirect Sales Audit & Quality (Al-Gharbia)

1- Retail Audit & Compliance:
• Conduct monthly on-site visits to Retail locations to perform audits on cash handling, POS transactions and operation compliance.
• Identify gaps, risks, and non-compliance issues and escalate them as required.

2- Customer Centricity & Quality:
• Assess Customer Centricity standards and service quality in line with company policies and regulatory requirements.
• Utilize standardized audit checklists to evaluate each location or branch consistently.

3- Audit Feedback & Reporting:
• Prepare detailed audit reports for each site visit, including scores, findings, observations, and actionable recommendations.
• Provide clear feedback to retail site management to address audit findings and improve compliance and quality.
• Submit a final audit report covering all visited locations, highlighting risks and areas for improvement.


Requirements

• Bachelor’s degree.
• 1-2 years of experience in Fintech or Telecommunication is preferred.
• Strong knowledge in Microsoft office (Excel, Word, and PowerPoint).
• Basic understanding of cash handling procedures and POS transaction flows.
• Familiarity with audit principles, checklists, and scoring methodologies.
• Ability to review operational processes and identify gaps or risks.


Benefits

• Embark on an exciting journey with the Fin-Tech Experts.
  
• Join a workplace that actively encourages and supports all talents.
  
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
  
• Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.