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Individual Operations Officer
Human Resources Business Support Company
Khobar, Saudi Arabia
Posted 4 days ago
Unlimited
Job Description
A Operations Officer is to be able to supervise the daily Day-to-day operations tasks. This role ensures the accurate and timely processing of client requests, policy service, documentation, and compliance, contributing to the overall efficiency and customer satisfaction of the department.
- Process new business applications, renewals, surrenders, endorsements, and other policy servicing requests.
- Reception of the client and returning labor.
- Responding to inquiries about the services provided.
- Carry out the operations of confirming the receipt and delivery orders of Manpower and informing the housing administration about it.
- Carrying out Manpower replacement operations for existing contracts.
- Carry out suspension and termination of contracts.
- Follow up on existing clients and work on renewing their contracts.
- Ensure that manpower documents are available upon receipt and delivery.
- Close all tickets received from the call center.
- Working on resolving customer complaints and following up their closure by coordinating with other departments.
- Work to resolve labor complaints by coordinating with other departments.
- Receiving requests for transfer of sponsorship and following up on them.
- Receiving escape cases issued by clients and sending them to the government relations department.
- Submit the necessary reports to the operations supervisor.
- Generate and maintain daily/weekly/monthly operational reports.
- Track turnaround times (TATs), error rates, and escalations to support continuous improvement.
- Receiving cases of refunds and following them up with the Financial Department.
- Liaise with underwriting, finance, IT, and claims teams to facilitate seamless operations.
- Transfer of labor to the concerned departments and departments in the necessary cases.
- Submitting complaints of abuse to the operations supervisor to take actions for them.
- In an emergency case, must communicate with the administration to take the suitable action.
Skills
Education
Not specified
Job Details
Job Location
Khobar, Saudi Arabia
Company Industry
Human Resources
Company Type
Employer (Private Sector)
Job Role
Other
Joining Date
2026-05-24
Employment Status
Full time
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 3 Max: 7
Degree
Diploma
Job Details
Job Location
Khobar, Saudi Arabia
Company Industry
Human Resources
Company Type
Employer (Private Sector)
Job Role
Other
Joining Date
2026-05-24
Employment Status
Full time
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