Industrial Washer/Dryer Service Specialist (Knoxville)

Ready to troubleshoot, repair, and keep critical laundry operations running?

If you thrive on solving mechanical and electrical puzzles in the field and enjoy being the go-to expert for customers, this role is for you. You’ll support a direct distribution team by servicing commercial laundry equipment across diverse business environments.

Where you’ll work

• Dispatched from your home to customer sites across the Knoxville, TN area
• Work settings include workout facilities, laundromats, hospitals, motels, and more
• Equipment: washers, dryers, ironers across multiple manufacturers

What you’ll tackle

• Diagnose and repair on-premise laundry (OPL) and vended equipment.
• Replace parts and complete accurate service records (time and materials).
• Track travel details meticulously, including mileage and fuel purchases.
• Set clear expectations with customers and communicate job status.
• Work closely with the service manager, parts department, and vendors to ensure high-quality outcomes.
• Uphold standards for tools, service equipment, and your company-supplied vehicle.
• Assist installation crews with deliveries and equipment set-up.
• Contribute to department efficiency with additional duties as needed.

What you bring

• High school diploma/equivalent.
• 2+ years of mechanical repair experience (commercial laundry experience preferred; equivalent education/training/experience considered).
• Hands-on familiarity with electrical testing and diagnostic/programming tools.
• Preferred: Experience supporting customers via phone/email and ticketing dispatch systems.
• Preferred: Proficiency with MS Outlook, Word, and Excel.
• Strong mechanical/electrical aptitude: read drawings and schematics; use multimeters confidently.
• Excellent organization and attention to detail; able to self-manage multiple jobs and deadlines.
• Clear written and verbal communication; professional, positive, and customer-focused.
• Resilient and adaptive; proactive self-starter with strong work ethic.

Travel & physical demands

• Frequent travel within the territory; some overnight trips for larger projects.
• Activities include sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and manual dexterity.
• Frequently lift/carry/push/pull up to 50 lbs.; assistive devices available for heavier loads.
• Regular talking, hearing, and hands-on work; computer-based documentation requiring close/adjusted vision.
• Must have a valid driver’s license. A company vehicle may be provided.
• Must maintain a clean Motor Vehicle Record.

Why you’ll love it

• Company Vehicle
• Medical, vision, and dental coverage
• 401k with 6% match
• 3 weeks (120 hours) paid vacation plus 11 paid holidays
• Alliance Laundry Cares Scholarships for eligible dependents
• Educational Assistance Program for classes or degrees
• Employee Purchase Program

Culture fit

You thrive in a self-directed environment, take pride in quality workmanship, and build strong customer relationships—helping our clients succeed is your motivation.