Informatica Support Lead

Role description

Informatica Support Lead

Location Bloomington, Illinois Remote

Technical Skills Primary

Primary Technologies Informatica PC Application Platform expereince

Database Technologies SQL MS SQL Server Azure

Adherence to Application support SLA managing best practices

Handson experience with End to end monitoring troubleshooting and stability of all Informatica jobs across Prod Non Prod environments

Lead major incident triage calls for critical ETL failure

Overseeing daily health check for failures and performance degradation

Assist in application upgrade on the environment

Coordinating with development team for fixing the failures

Coordinating with QA team on data validation failures

Supporting in production release and deployment process

Incident Problem Management

Root cause analysis for recurring issues

Performance tuning at a basic level cache queues agents

Familiarity with ITIL processes for AMS support

Tools

Ticketing systems ServiceNowJira

Monitoring tools

Version control basics GitSVN for migration scripts

Technical Skills Secondary Nice to have NOT MANDATORY

Understanding on Cloudera platform

Experience on Informatica Platform Admin support activities as below

Manage user creation permissions roles groups

Restart services Repository Service Integration Service

Monitor domain health space issues server downtime

Oversee repository backups and security updates

Support IDMC cloud administration

Familiar with Agile software development methodologies preferable JIRA

Soft Skills

As this is an onsite role must have strong written and oral communication skills

Strong ability to work with client stakeholders

Managing critical support and ticket prioritization process

Ability to manage offshore team work and SLA review

Lead an onsiteoffshore model team to ensure seamless collaboration

Strong collaboration skills with crossfunctional teams and stakeholders supported by effective communication

Proven ability to coordinate seamlessly with offshore teams and manage deliverables across different time zones

Responsibilities

Monitoring Maintenance

Proactively monitor Informatica environments for uptime and performance

Execute scheduled health checks and housekeeping tasks

Maintain logs and escalate anomalies promptly

Incident Management

Respond to incidents within SLA timelines

Perform initial triage resolve L2 issues and escalate L3 as needed

Document RCA and preventive measures

User Support

Assist users with access issues report failures and portal navigation

Manage user provisioning and security roles

Change Release Support

Support deployments and migrations between environments

Validate postdeployment checks and rollback plans

Compliance Documentation

Ensure adherence to security and audit requirements

Maintain SOPs runbooks and knowledge base for AMS operations

Key Questions

1Does the candidate have 5 yrs experience as Informatica Application support onshore lead

2Does the candidate have any knowledge or learning around informatica Platform support

Skills

Mandatory Skills : Informatica PowerCenter, Informatica PowerExchange
Good to Have Skills : ANSI-SQL

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits
Compensation range: $100,000.00 to $130,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/