Informatics Product Specialist

myPlace Health is built around a simple but powerful belief: older adults deserve the support they need to live safely, independently, and with dignity in their own communities. As a PACE (Program of All Inclusive Care for the Elderly) organization backed by SCAN Group, myPlace Health brings together customized medical care, social activities, and daily support for participants and their families – all under one roof.

Our centers are more than healthcare facilities. They are vibrant community hubs where participants are known by name, valued, and supported as whole people. Behind that experience is a dedicated, interdisciplinary team working together to coordinate care, remove barriers, and improve quality of life for some of the most medically and socially complex populations.

For employees, myPlace Health offers the opportunity to do deeply meaningful work in a highly collaborative setting. Team members are encouraged to contribute innovative ideas, and grow alongside a mission that prioritizes compassion, respect, and impact. The result is a culture where people feel connected—to their colleagues, their participants, and the communities they serve.

At myPlace Health, work is more than a job. It’s a shared commitment to honoring what matters most.

Responsibilities:

• Turn data into decisions: Monitor EMR performance and adoption using qualitative feedback and quantitative data to guide prioritization, product decisions, and enhancements.
• Make work easier for the people doing it: Drive continuous improvement by regularly evaluating end-user workflows and identifying opportunities to simplify, standardize, and strengthen outcomes.
• Spot friction early—and fix it fast: Track readiness and intervene when performance, quality, usability, or adoption issues emerge, coordinating cross-functional problem-solving and ensuring follow-through to resolution.
• Connect the dots across teams: Identify recurring skill and performance gaps and share themes with Clinical Operations, Care Delivery Operations, Quality, and Health Plan Operations to inform recruiting, training, coaching, and change management strategies.
• Design with compliance in mind: Ensure EMR solutions meet applicable regulatory, legal, and organizational standards, including privacy and security requirements.
• Partner to reduce risk: Embed compliance into product design and delivery by collaborating with Compliance, Security/IT, Clinical Operations, and other stakeholders to review requirements, mitigate risk, and document decisions.
• Translate regulations into real-world workflows: Maintain working knowledge of key healthcare regulations and standards (e.g., HIPAA and interoperability requirements) and turn them into clear system requirements, workflows, and user guidance.
• Set a clear north star: Define and communicate the EMR product vision and strategy, aligning priorities with organizational goals, the myPlace mission, and end-user needs.
• Build a roadmap that delivers impact: Translate business and clinical objectives into an actionable product roadmap, sequencing work to drive measurable improvements across the care delivery model.
• Keep delivery moving: Own Agile product delivery practices, including backlog management, sprint planning, UAT coordination, and release planning in partnership with Engineering and operational stakeholders.
• Create clarity for execution: Elicit and document requirements and feature specifications, maintaining clear, current documentation in Azure DevOps (ADO) and supporting SAFe Agile ceremonies for product teams.
• Elevate the workflows that matter most: Lead workflow design improvements (e.g., CarePlan workflow uplift) with clinical and operational leaders to validate usability, compliance, and adoption.
• Pitch in where it matters most: Take on additional duties and special projects as needed to support team priorities, operational goals, and the successful delivery of EMR improvements.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of myPlace Health's Vision and Goals.

Qualifications and experience:

• Mission-first, people-first: Passion and mission orientation for serving high-risk seniors and frail older adults.
• A strong foundation to build on: Bachelor’s degree in Health Informatics or a closely related field (or equivalent relevant experience).
• Hands-on EMR product experience: Proven product ownership/product management experience in healthcare IT with meaningful exposure to EMR/EHR platforms (Athena preferred where applicable).
• PACE fluency: Strong knowledge of PACE clinical workflows and the PACE operating environment, including regulations and compliance expectations.
• Turn workflows into build-ready requirements: Demonstrated ability to translate clinical and operational workflows into clear product requirements (e.g., user stories, acceptance criteria, process maps).
• Collaborative and cross-functional: Experience partnering with Clinical Ops, Care Delivery Ops, Quality, Health Plan Ops, IT, and Analytics to drive alignment, decisions, and adoption.
• Product mindset with strong judgment: Grounded in product principles—asks “why,” prioritizes impact, iterates based on learning, and adapts quickly as needs evolve.
• Comfort in Agile delivery: Familiarity with Agile (and/or SAFe), including backlog refinement, sprint ceremonies, UAT coordination, and release planning.
• Data-driven prioritization: Comfortable defining and tracking KPIs and using insights to guide prioritization and continuous improvement.
• Usability obsessed: Strong understanding of user experience principles and data-informed design, with a focus on adoption in clinical settings.
• Compliance-aware by default: Working knowledge of healthcare privacy/security expectations (e.g., HIPAA) and comfort partnering on interoperability-related requirements.
• Clear communicator through change: Able to communicate tradeoffs, set expectations, and support end users through workflow and system changes—especially in an early-stage environment.
• Schedule you can count on: Monday–Friday during normal business hours.
• Hybrid, with in-person connection: This role is hybrid and will travel to our centers up to 3 times per week to support workflow needs, adoption, and stakeholder collaboration.

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

What's in it for you?

• Base salary range: $92,400 to $133,671 per year
• An annual employee bonus program
• Medical, Dental, Vision coverage
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match.
• Robust employee recognition program
• Robust Wellness Program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

#LI-MM1