Information Security Engineer 3 - Contingent (contract)

Description

Title: Information Security Engineer 3

Location: Charlotte, NC

Alternative Location: Irving, TX/ Chandler, AZ

Duration: 12 months

Work Engagement: W2

Work Schedule: Hybrid 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Information Security Engineering and contribute to large-scale planning related to Information Security Engineering deliverables. Review and analyze moderately complex Information Security Engineering challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Information Security Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Information Security Engineering. Required Qualifications: 4+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

This role provides technical engineering and operational support for the Automated Password Reset (APS) application, which is built on the Bravura Password Manager platform.

This position is not a software development role. The position focuses on platform stability, configuration, integration support, operational stability, risk reduction, and day-to-day operational health of APS, while software development responsibilities remain with dedicated software engineers.

The role is critical to maintaining system reliability, supporting audit and regulatory commitments, and reducing operational risk caused by single-resource dependencies within the APS platform.

Key Responsibilities:

Platform Operations & Stability

• Provide day-to-day technical and operational support for the Automated Password Reset (APS) application built on the Bravura Password Manager platform.

• Ensure platform stability, availability, and performance across all environments (DEV, QA, and PROD).

• Perform routine health checks, environment validation, and operational monitoring to proactively identify and mitigate risks.

Configuration & Integration Support

• Support configuration, maintenance, and troubleshooting of APS integrations with enterprise credential systems, including:

  • Active Directory

  • Oracle databases

  • Mainframe platforms

  • Non‑AD and legacy authentication systems

• Support access provisioning, entitlement management, and password lifecycle workflows across integrated systems.

Incident Management & Risk Reduction

• Participate in incident response, troubleshooting, and root cause analysis for APS‑related production incidents.

• Assist in identifying and reducing operational risk, including mitigation of single-resource dependencies within the platform.

• Support audit, compliance, and regulatory commitments by ensuring operational controls and evidence readiness.

Platform Lifecycle & Maintenance

• Support platform upgrades, vendor patches, and hotfixes, including pre‑upgrade preparation and post‑upgrade stabilization.

• Coordinate with vendors and internal teams during maintenance windows and remediation efforts.

• Validate system functionality post‑changes to ensure no regression or integration failures.

Collaboration & Delivery Support

• Work closely with software engineers, IAM architects, service owners, and operations teams to ensure smooth handoffs between development and operations.

• Act as a platform subject matter expert (SME) during Agile ceremonies, including stand‑ups, backlog refinement, sprint reviews, and retrospectives.

• Provide operational input into design and deployment decisions to improve long‑term reliability.

Documentation & Operational Readiness

• Create and maintain runbooks, operational procedures, support documentation, and knowledge articles.

• Contribute to operational readiness artifacts for new features, enhancements, and production releases.

• Support knowledge transfer to reduce reliance on single individuals.

Key Requirements:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

Technical Skills & Experience

• Hands‑on experience providing production operational support for enterprise platforms or IAM solutions.

• Strong understanding of identity and access management (IAM) concepts, particularly:

  • Password management

  • Authentication integrations

  • Access and entitlement workflows

• Experience supporting integrations with:

  • Active Directory

  • Enterprise databases (e.g., Oracle)

  • Mainframe or legacy authentication systems

• Familiarity with vendor-managed platforms (such as Bravura or similar PAM/IAM tools) in a non‑development capacity.

Operational & Troubleshooting Skills

• Proven ability to troubleshoot complex production issues across multiple systems and integrations.

• Experience with incident management processes, root cause analysis, and corrective action tracking.

• Strong understanding of change, release, and environment management best practices.

Collaboration & Communication

• Ability to work effectively with cross‑functional teams, including engineering, architecture, security, and operations.

• Comfortable acting as a bridge between development and operational teams.

• Strong verbal and written communication skills, with the ability to document technical processes clearly.

Process & Delivery Mindset

• Experience working in Agile or hybrid Agile/ITIL environments.

• Ability to manage multiple priorities while maintaining focus on platform stability and risk reduction.

• Detail‑oriented mindset with a focus on operational excellence and reliability.

Preferred / Nice‑to‑Have

• Experience with Bravura Password Manager or similar PAM/password management platforms.

• Exposure to regulatory, audit, or compliance-driven environments.

• Experience supporting high‑availability or business‑critical systems.