Information Support Specialist II-Department of Medicine

In support of the department IT operations, provides end user assistance for all native applications, websites, and databases. Maintains, installs, troubleshoots, and modifies department utilized software. Manages and inventories requested hardware and software additions and changes. The level of assignments tends to be broader in focus and larger in scope or impact than entry-level assignments. Performs more advanced system analysis and corrective functions. Work is performed with little supervision and requires initiative, judgment, strong analysis, and critical thinking skills. Performs other related duties as required.

ESSENTIAL FUNCTIONS

• Primarily configures and provides remote access support for end-user desktops via support tools. But also provides backup support for departmental software and server systems.
• Performs necessary steps for generating and installing new software releases on PC fleet and installs client software for users. Ensures that departmental devices are kept in line with departmental and campus security requirements and policies. Assists staff and internal users with difficult application problems; responds to and resolves end user technical problems regarding equipment, software performance and capabilities.
• Provide support for enterprise Office365 account. Configures and maintains email accounts, groups, listservs, contact databases. Provides assistance with account operation, access, and migration using Active Directory and other tools.
• Participates in the design, implementation, and maintenance of information systems best suited to meet operational needs of the department – both PCs and servers. Consults with clients and information technology staff during the developing, testing, documentation, and training phases of new systems. Troubleshoots systems by analyzing them to determine likely problem areas and constructs and utilizes sample data to test system failures and reports findings to department senior leadership.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); some college course work or technical certification preferred
• At least two years’ experience with computers with demonstrated experience and ability to perform computer troubleshooting repairs on CPU’s and associated devices and related peripheral
• Experience/knowledge with modern personal computer operating systems and software
• Positive customer-oriented team member
• Knowledge of internet and local area networks, and the ability to perform complex computer maintenance and evaluate the effectiveness of software programs
• Ability to learn new operations, sets priorities and works effectively under pressure
• Works independently and well with others by exercising sound judgment including appropriate handling of confidential matters
• Establishes and maintains effective working relationships with staff at all levels of the organization
• Physical ability to handle and transport heavy or awkward equipment and materials
• Has current knowledge of a variety of workstations, computer networks, operating systems, and MS software.

Total Rewards
The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits