Information Systems Analyst

Technology Information Systems Analyst

Overview

The Information Systems Analyst (ISA) will support the Technology Infrastructure function. The ISA will work under the direction of the Technology Manager who reports directly to the Director.

The ISA will provide technical expertise and support for the VTABSV.com tenant and supporting IT Infrastructure, ensuring system reliability, enhanced security, and effective resolution of technical issues.

MINIMUM QUALIFICATIONS:

Employment Standards

Sufficient training, education, and experience maintaining computer information systems and computer servers to demonstrate possession of the required knowledge, skills, and abilities. Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree in computer science or a related field, and four (4) years of responsible experience performing technical and analytical tasks in support of computer information systems and computer servers. (Additional applicable experience with technical and analytical tasks in support of computer information systems and computer server substitutes for college on a year for year basis.)

Mid-Level. ISA – Minimum of 3 years of experience performing functions described above.

Entry-Junior Level. ISA – New graduates with Computer Science or related Majors will be considered. Must demonstrate aptitude and ability to perform functions described above.

Technical Requirements

Operating Systems & Hardware

Proficiency with Windows operating systems

Technology Information Systems Analyst

Experience with PC hardware assembly, upgrades, and troubleshooting

Networking

Understanding of IP addressing, DNS, DHCP

Basic network troubleshooting skills

Identity & Access Management

Experience with Active Directory, including user account management and group policies

Remote Support Tools

Familiarity with remote support technologies such as RDP and TeamViewer

Security

Knowledge of endpoint protection, system patching, and compliance

Awareness of cybersecurity best practices

Application & Systems Support

Ability to diagnose and resolve application issues

Strong customer-service orientation with the ability to communicate with non-technical users

Experience documenting work in ticketing systems

Ability to create and update technical documentation and user processes

Business & Analytical Skills

Requirements gathering and documentation

Task and project coordination

Quick learner with the ability and willingness to learn new technologies

Soft Skills

Must have strong customer service skills

Strong verbal and written communication

Problem-solving and critical-thinking abilities

Adaptability to changing project and business needs

General Duties & Responsibilities

Technical & System Support

Provide system administration, configuration, and user support

Diagnose and resolve hardware, software, and network issues promptly

Deliver Tier 1 through 3 technical support as needed

Support VTA Technology & Cybersecurity teams in preventive, incident response, and remediation activities

Project & Documentation Responsibilities

Take ownership of planning, implementing, managing, and completing assigned project tasks

Develop technical requirements, system configurations, data flow diagrams, and architecture documentation

Support business requirements validation and collaborate with SMEs during Discovery sessions

Identify improvement opportunities and propose enhancements

Create or contribute to documentation related to project deliverables

Operational & Infrastructure Support

Track and report work through the VTABSV ticketing system

Assist with asset inventory management for hardware, software, and licensing

Provide staffing support to the IT Helpdesk as needed

Provide user onboarding and offboarding support

Support field office setup activities

Assist with equipment moves and workspace transitions

Security & Compliance Support

Assist with maintaining Microsoft security infrastructure, including:

o

Intune

o

Defender

o

Security Compliance

o

Purview

Review security logs, enforce security protocols, and support security procedures

Work with CrowdStrike AV systems

Work within Microsoft Azure and Active Directory environments

Collaboration & Communication

Coordinate with internal teams, stakeholders, and external vendors

Provide mentorship and knowledge transfer to BSVII Technology IT staff

Maintain professional, customer-service-focused communication at all times

Support ad hoc IT requests as directed by VTA IT

Performance Expectations

Key performance indicators, deliverables, and milestone expectations will be discussed during the interview process and evaluated throughout the assignment based on the quality, timeliness, and effectiveness of technical and project support provided.

Pay: $65.00 - $85.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person