Information Systems Hardware Specialist

Information Systems Hardware Specialist

Located at our Longview, WA office (This is not a remote position)

Fibre Federal Credit Union is seeking a Full-Time Information Systems Hardware Specialist to join our team.

Wage Range: $18.82 - $29.41

• The range above allows our employees room for growth through annual merit and other pay increases based on performance. The target pay range for this position is typically within the first half of the range. Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications.

Position may occasionally require working outside office hours and/or on weekends.

BENEFITS

• Competitive Salary

• Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee

• Paid Vacation Time

• 6% 401(k) Plan Contribution

• 10 paid holidays

• 2 floating holidays

• Opportunities for growth within the company

PRIMARY FUNCTION

• Provide support for desktop equipment and peripherals.

• Administer client hardware/software at all services centers and locations.

• Proactively replace/order supplies.

PRIMARY FUNCTION

• Provide prompt and courteous IT support to Credit Union staff, and ongoing monitoring of incoming Help Desk calls and tickets.

• Travel to services centers or other locations, as required, to fulfill the duties and responsibilities of the position.

• Support the building, installation, testing, and maintenance of new and existing desktop hardware, software, peripherals, and programs.

• Document daily tasks in appropriate tracking system(s).

• Perform preventative maintenance for desktop hardware, printers, and other equipment, as required.

• Assist staff with the navigation, use, and configuration of software applications, hardware, and peripherals.

• Escalate problems and other issues to appropriate staff or vendors, when necessary.

• Maintain records and archival procedures to adhere to retention and compliance requirements.

• Miscellaneous functions.

• Identify software and/or hardware malfunctions and implement corrective action(s), as necessary.

• Attend and contribute in scheduled department meetings, calls, and video conferences;

• Participate in appropriate training opportunities, when requested and approved by supervisor(s).

• Accurately log time worked in designated time-tracking system.

• Other duties as assigned.

POSITION QUALIFICATIONS

• Position Knowledge - The individual is required to have the skill and mental development equivalent to the completion of high school, and aptitude conducive to training for the position.

• Travel - The individual must have reliable transportation and be willing and able to travel to/from any services center or location, as the position requires.

• Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Interpersonal Skills - The individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.

• Oral Communication - The individual speaks clearly and persuasively in positive or negative situations. The individual maintains on-going communication with Department Manager concerning activities of the department as well as needs or problems and keeps them informed of all pertinent problems, irregularities, new developments, changes, and other important information.

• Written Communication - The individual edits work for spelling and grammar, presents numerical data effectively, and can read and interpret written information.

• Planning/Organizing - The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.

• Quality Control - The individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.

• Dependability - The individual is consistently at work and on time (except for those cases protected by law which are outlined in the Employee Guide), follows instructions, responds to Management direction, and solicits feedback to improve performance.

• Observes Policies/Procedures - The individual sets an example in observing (following) Credit Union policies and applicable Standard Operating Procedures, as well as those in the Employee Guide.

• Experience - To perform this job successfully, an individual must be able to think logically, solve problems, work independently, be capable of following detailed technical instructions, and be willing and able to continuously learn.

APPLICANT REQUIREMENTS

Possess high school diploma or equivalent

Must be bondable

Learn more about Fibre Federal Credit Union and TLC Credit Union at our website: www.fibrecu.com

All offers for employment with Fibre Federal Credit Union are contingent upon the candidate having successfully completed a background check, credit check, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.