Information Systems Technician

Full-Time | Exempt | Onsite

North Liberty, IA Or Beaver Dam, WI position available

About Centro

Centro is a growing manufacturing organization focused on quality, innovation, and continuous improvement. Our Information Systems team plays a critical role in ensuring associates have reliable, secure, and effective technology to support daily operations and long-term business growth.

Position Summary

The Information Systems Technician provides hands-on technical support for corporate information systems, networks, hardware, and software applications in a manufacturing environment. This role ensures associates have the tools and support they need to work efficiently while maintaining secure, reliable, and high-performing IT systems.

This position is ideal for an IT professional who enjoys problem-solving, supporting internal customers, and working across a variety of systems and technologies.

Key Responsibilities

Provide IT support and help desk services to internal users across departments
Install, configure, maintain, and repair computer hardware, software, peripherals, and network equipment
Troubleshoot and resolve issues related to LANs, servers, and PC-based client/server systems
Maintain data processing system inventory, documentation, and backups
Support IT system security, reliability, and performance
Respond to and assist with IT system outages and operational emergencies
Collaborate with the IS Manager and IT team on cost-effective technology solutions
Train and assist associates in effective use of IT systems and applications
Coordinate with IT vendors and suppliers
Support Centro’s Quality System and continuous improvement initiatives
Promote safety, organization, teamwork, and customer service
Perform additional IT-related duties and projects as assigned

Required Qualifications

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred (Equivalent work experience considered)
1+ year of IT, technical support, or systems experience preferred
Working knowledge of:
- LAN and networking concepts
- PC hardware and operating systems
- Microsoft Office applications
- Relational databases (preferred)
Strong troubleshooting, analytical, and problem-solving skills
Excellent communication and internal customer service skills
Ability to work independently with minimal supervision
Experience using basic hand tools for hardware repair
Ability to maintain confidentiality of sensitive information

Preferred Qualifications

Experience supporting manufacturing or industrial environments
Familiarity with server technologies
IT or networking certifications (e.g., Network Engineer, IT certifications) preferred
Demonstrated interest in continuing education and professional development

Schedule & Work Environment

Onsite role based in North Liberty, IA or Beaver Dam, WI
Monday–Friday, 8:00 AM – 5:00 PM
Office environment with periodic exposure to a manufacturing floor
Occasional travel to other Centro locations, vendors, or conferences (including overnight, as needed)