Information Technician

Summary:

Bear River Health (BRH) is a Private for Profit, Limited Liability Corporation (LLC) that serves

people with primary substance use disorders and mental health issues in medically supervised

detoxification, residential and outpatient treatment setting.

As we strive for excellence as a team, we ask you to strive for excellence in your job. In return,

you can expect a pleasant work environment, fair compensation and opportunities for personal

growth and job satisfaction.

Vision:

To become the industry leader in Substance Use Disorder Treatment and life skills development

by incorporating a holistic person-centered, evidence-based treatment model using trauma

informed care.

Mission:

To save lives and foster growth.

Values:

● We Care! Our empathy motivates us to act with compassion. We are called to recovery,

passionate about our roles and invested in our client’s recovery.

● We’re Real! Our actions being congruent, authentic and genuine.

● We Grow! We are dynamic with a focus on improvement and innovation.

● We Are Professional! We maintain professional boundaries between our staff, clients

and community.

Accountability:

● Document Timely & Accurate Work Product

● Be Independent and Reliable

● Proactively Communicate

PROFESSIONAL BOUNDARIES

As a professional it is important that you maintain professional boundaries with clients and former clients

of BRH. This means they do not receive a personal phone number or be ‘friended’ on social media. If a

person wishes to contact you for work purposes, they do so thru BRH mainline. Please note that dating a

client is just cause for loss of credential, license and employment. Please note that hugging of clients is

strictly forbidden by professional staff.

JOB RESPONSIBILITIES:

The Information Technician is responsible for the following:

● Website changes/design

● Exit Surveys, in addition to other surveys

● Bear Charts maintenance

● Installing and configuring computer hardware, software, systems, networks, printers, and

scanners.

● Monitors and maintains computer systems and networks, including VOIP systems.

● Responding promptly to service issues and requests.

● Providing technical support across the company.

● Setting up accounts for new users.

● Repairing and replacing equipment as necessary.

● Testing new technology, training staff on technology use, knowledge of Google Suite.

● Running and patching of low volt wire.

● Knowledge of Windows Advance Directory Server.

● Tracking and Inventory of IT resources.

● Maintaining Camera Systems.

● Evaluating and improving security of all systems including EMR, G-Suite and Server

● Maintaining wireless connectivity for staff across all locations.

● Working with MSP to ensure all services are adequately provided.

● Auditing EMRs, AD Server, G-Suite and other accounts to ensure the timely removal of

users who no longer require access to systems.

● Other duties as assigned by supervisor.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk,

use of hands and fingers to handle, or feel objects, tools, or controls, talk, and hear. The

employee frequently is required to reach with hands and arms. The employee is required to be on

his/her feet for extended periods of time.

Performance Evaluation:

Job performance is evaluated according to policy provisions and contractual agreements

adopted by the Walloon Lake Recovery Lodge. The Walloon Lake Recovery Lodge is an equal

opportunity employer. This job description identifies general responsibilities and is not intended

to be a complete list of all duties performed. This document is subject to change in response to

client demographics modified operating procedures, curriculum/program changes, and

unforeseen events.

Job Type: Full-time

Pay: From $21.00 per hour

Work Location: In person