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INFORMATION TECHNOLOGY ASSOCIATE
California Energy Commission
INFORMATION TECHNOLOGY ASSOCIATE
$4,935.00 - $8,740.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 4/16/2026
Job Description and Duties
Training & Development Assignment may be considered for this position
The Energy Commission seeks an Information Technology Associate (willing to consider an Information Technology Technician) in the Administrative and Financial Management Services Division / Information Technology Services Branch / Customer Support Unit. This position operates in a hybrid work environment, performing duties onsite, offsite, and via telework under the general direction of the Information Technology Supervisor II. The Information Technology Associate (ITA) performs well-defined tasks within a limited scope, typically involving one unit, function, or procedures in the Business Technology Management, Client Services, or Software Engineering domains. The ITA has administrator-level knowledge of a Windows enterprise environment and can support the CEC's hardware and software, including desktops, laptops, iPhones, iPads, printers, and related peripherals and infrastructure
Minimum Qualifications (MQs): The MQs for this classification can be found at https://www.calhr.ca.gov/state-hr-professionals/pages/1400.aspx. The documents you submit in your application package must highlight how you meet the MQs. If the MQs are not met, you will not be considered for this position.
Education Information: If you are using education to meet the minimum qualifications for this classification, please provide your unofficial transcripts. Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must provide evaluated transcripts. The transcript evaluation must state the number of units to which foreign coursework is equal. Foreign education evaluation services can be found at https://www.naces.org. Official transcripts and official foreign degree transcripts will be required prior to appointment. If you are not using education to qualify for this classification, you do not need to submit transcripts. To bypass the required document, select Choose/Upload and select Bypass File.
Please let us know how you heard about this position by taking a brief survey at CEC Recruitment Survey.
Working Conditions
The CEC supports a hybrid workplace model with office-based and remote-centered workers. Limited in-person attendance and occasional travel may be required based on the needs of the division. Regular and consistent attendance is essential to successful performance. This position is remote-centered, which means the incumbent works 50 percent or more of their time from an alternate work location.
Teleworking is only available for employees who reside in California. You must be located in California and provide your in-state address prior to your start date. Regular and consistent attendance is essential to successful performance. Occasional travel may be required based on the needs of the division.
Position Details
Shall Consider:
INFORMATION TECHNOLOGY TECHNICIAN
Special Requirements
1) How you are eligible (list eligibility, transfer within state service, reinstatement, SROA/surplus, etc.) in the Explanations box on the first page of the STD. 678.
2) The Job Control number JC-513600 and the title of the position you are applying for in the Examination(s) or Job Title(s) box on the first page of the STD. 678.
3) Request for Personnel Action Number RPA 210-220 in the Explanations box of the STD. 678.
4) Your original signature at the bottom of the first page of the STD. 678.
5) Include unofficial school transcripts with your application package if the position you are applying for has an educational requirement. You may be required to provide official transcripts if hired.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/16/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - 1) Describe your experience planning, coordinating, and supporting web conferencing meetings. Include the types of meetings supported, your role during meetings, and how you handled real-time technical issues, such as audio/visual failures, connectivity problems, or user access challenges.
2) Describe how you prepare for and support high-visibility or large-scale meetings. Include how you assess technical requirements, coordinate with stakeholders, and mitigate potential risks. Provide a specific example and explain the outcome.
3) Provide a specific example of a complex IT issue you resolved in a Help Desk or live support environment. Describe your troubleshooting approach, the tools or systems used, and the outcome. Include how you communicated with the end user throughout the process.
Desirable Qualifications
2) Demonstrated ability to deliver high-quality customer support in fast-paced or high-visibility environments, ensuring seamless meeting experiences for both internal and external users.
3) Strong verbal and written communication skills, including the ability to clearly guide users, translate technical concepts for non-technical audiences, and produce concise technical documentation.
4) Experience developing, documenting, and maintaining standard operating procedures and best practices for IT Help Desk and meeting support operations.
5) Ability to work independently while administering, supporting, and troubleshooting commercial, cloud-based, and enterprise IT systems, applications, and services.
6) Hands-on experience installing, configuring, testing, and troubleshooting IT hardware, software, and applications, including complex system and basic network-related issues.
7) Advanced knowledge of Microsoft Windows and Microsoft Office products, along with general knowledge of networking concepts and Active Directory.
8) Experience using an IT Service Management (ITSM) or ticketing system to track, prioritize, and resolve incidents, while effectively managing competing priorities, urgent issues, and project deadlines.
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: https://www.energy.ca.gov
Human Resources Contact:
Personnel Office
(916) 654-4309
personnel.services@energy.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Equal Employment Opportunity Contact
(279) 226-1002
EEO@energy.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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