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INFORMATION TECHNOLOGY ASSOCIATE
Department of Managed Health Care
INFORMATION TECHNOLOGY ASSOCIATE
$4,935.00 - $8,740.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 5/28/2026
Job Description and Duties
The Office of Technology and Innovation (OTI) enables the DMHC to deliver essential services to the State of California through the use of information technology (IT). The systems OTI supports have become a valuable tool in the execution of DMHC’s business functions. OTI develops, maintains and supports multiple IT systems that include a vast variety of office automation tools, custom applications, public and internal web sites, low-code business intelligence tools, low-code application development tools, data analytics and the underlying IT infrastructure.
JOB SUMMARY
Under the general supervision of the Chief, Project Management Office (Information Technology Manager I), the Information Technology Business Analyst and Change Control Support will be responsible for gathering, reviewing, and documenting requirements for technical IT systems projects, including Enterprise Software Applications, Business Intelligence, and Enterprise Infrastructure.
The Information Technology Business Analyst and Change Control Support shall assess the suitability of information systems in terms of their intended outcomes and liaise with end users, software vendors and software developers and IT infrastructure team members in order to achieve these outcomes. The Information Technology Business Analyst and Change Control Support uses analysis and design techniques to solve business problems using information technology and may serve as a change agent who identifies the organizational improvements needed, design systems to implement those changes, and assist with training and motivating others to use the systems.The incumbent supports system testing, issue and action item management, and change management. Additional responsibilities include business analysis, requirements documentation, business process improvement, documentation of user guides and other artifacts that ensure OTI projects are successfully executed within best practices, and supporting the IT Change control functions which include but are not limited to supporting the change control lifecycle, tracking the priority and progress of projects and other requests to OTI, change intake, and implementation of changes in the production environment.
For more information on how to apply, visit the DMHC’s Technology Career Center!
JOIN US ON OUR MISSION!
Your work supports the mission of the DMHC to protect consumers’ health care rights and ensure a stable health care delivery system for more than 30.2 million Californians.
ELIGIBILITY CONSIDERATIONS
Applicants must successfully complete an online examination and be authorized to work in the United States without the need for visa sponsorship now or in the future.
STATEMENT OF QUALIFICATIONS (SOQ)
The SOQ is used to evaluate applicants for potential interview and is critical to the hiring process. If your qualifications meet the requirements for the position, you may be invited for an interview. The SOQ consists of questions that must specifically be addressed and submitted with an application using the provided SOQ Template. Resumes and cover letters DO NOT take the place of the SOQ. Failure to submit a completed SOQ Template disqualifies an applicant from hiring consideration.
Download the SOQ Template
Working Conditions
The DMHC has locations in Downtown Sacramento and Rancho Cordova. Both locations are located close to light-rail with various amenities. The incumbent will work in a climate-controlled cubicle and/or office environment with artificial lighting.
This position may be eligible for hybrid telework. The telework schedule is permitted at the operational needs of the Department and is subject to change, consistent with the State Telework Policy and the DMHC’s Telework Policy. All employees who telework are required to be California residents and maintain California residency in accordance with Government Code 14200.
Position Details
Department Information
The mission of the Department of Managed Health Care (DMHC) is to ensure health plan members have access to equitable, high-quality, timely, and affordable health care within a stable health care delivery system. The DMHC accomplishes its mission by ensuring the health care system works for consumers. The Department protects the health care rights of 30.2 million Californians by regulating health care service plans, assisting consumers through a consumer Help Center, educating consumers on their rights and responsibilities and preserving the financial stability of the managed health care system.
DMHC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. DMHC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join DMHC and help us improve the lives of all Californians.
If you are interested in learning about the Department of Managed Health Care (DMHC) culture from the perspective of someone like yourself, contact our Someone Like Me program (please check your Spam or Junk folders for our email replies). Within five business days of your request to participate in the Someone Like Me program, you will be matched with a DMHC employee with a similar background to discuss the DMHC’s culture. This program is not part of, or in any way affiliated with the application or hiring process. Prospective employees must complete the application process on Cal Careers (e.g., submit your application within the specified timeframes on the job posting) to be considered for hire at the DMHC. None of the information you provide through the Someone Like Me program will be relayed to the Hiring Unit.
Department Website: http://www.dmhc.ca.gov
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
All applicants not currently employed by the DMHC will be subject to a pre-employment background investigation. The investigation will consist of fingerprinting and an inquiry to the California Department of Justice to disclose criminal records.
Any documents you submit for a job vacancy such as your state application, resume, cover letter, educational transcripts, etc. SHOULD NOT include ANY confidential information. Confidential information that should be excluded or removed from these documents include, but is not limited to, your Social Security Number (SSN), birthday, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Possession of Minimum Qualifications will be verified prior to interview and/or appointment.
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your high school transcripts or college/university transcript(s).
Unofficial transcripts may be accepted during the application process; however, submission of official transcripts may be required prior to appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/28/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications -
The Statement of Qualifications (SOQ) is a MANDATORY requirement to apply for this position. The SOQ will answer specific questions and provide insight to the hiring manager regarding the candidate’s education, training, experience, and skills to meet the minimum and desirable qualifications for the position.
Please see section labeled Statement of Qualifications Instructions for further direction.
Desirable Qualifications
- Experience using Microsoft Suite of products including and not limited to Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Project, Microsoft PowerPoint, Microsoft SharePoint.
- Experience conducting Business Analysis within Waterfall, Agile or Hybrid software development methodologies for IT projects.
- Experience working in IT projects with internal customers, various technology teams, vendors, consultants, senior management, executives, other departments, and 3rd party project stakeholders.
- Experience using Jira and Confluence or equivalent tools for IT projects.
- Experience with creating documentation for IT projects, including and not limited to Business Process Documents, Business Requirement Documents, Requirements Traceability Matrices, and Technical Requirement Documents.
- Experience with assisting in, creating, and managing epics, user stories, and backlog of requirements for IT projects.
- Experience in supporting the IT change control lifecycle, including and not limited to facilitating the intake and prioritization of IT changes and projects, tracking and reporting the priority and progress of IT changes and projects, and tracking and facilitating the implementation of IT projects and changes in the production environment.
Benefits
For information on benefits, please visit the Benefit Summary page on the CalHR website
Leave Program (PLP) 2025 agreement:
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.dmhc.ca.gov
Human Resources Contact:
DMHC Recruitment
(916) 445-1786
recruitment@dmhc.ca.gov
Hiring Unit Contact:
Ambrish Sundaram
(916) 212-4933
ambrish.sundaram@dmhc.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 738-3394
EEO@dmhc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
Do NOT include your social security number on any submitted documents. If submitting your application via postal mail or in person, please notate RPA:25-245 and Job Control: JC-518137 on your application.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification for the Information Technology Associate is located at the top of this Job Announcement Posting under Minimum Requirements.
Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply that coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DMHC accepts foreign transcript evaluations that are completed by one of the agencies approved by the California Commission on Teacher Credentialing.
PLEASE NOTE: If you are mailing your application, it must be postmarked by the final filing date. Hand delivered applications must be submitted no later than 5:00 p.m. on the final filing date. Applications slipped under the door at the Human Resources Office will be time stamped the following business day.
Statement of Qualifications Instructions
The Statement of Qualifications (SOQ) is used to evaluate applicants for potential interview and is critical to the hiring process. If your qualifications meet the requirements for the position, you may be invited for an interview. The SOQ consists of questions that must specifically be addressed and submitted with an application using the provided SOQ Template. Resumes and cover letters DO NOT take the place of the SOQ. Failure to submit a completed SOQ Template disqualifies an applicant
Download the SOQ Template
In two pages or less (single spaced, Arial 12-point font) the SOQ must address the following:
1. A successfully completed information technology project in which you have participated as a Business Analyst, and how you:
- Determined, documented, and analyzed functional and non-functional requirements
- Achieved Stakeholder agreement and sign-off of requirements
- Participated in design activities
- Communicated to project stakeholders, to ensure requirements met their needs and resulted in a successful outcome
- Assisted in translating functional and non-functional requirements into technical requirements
- Assisted in translating functional and non-functional requirements into Test Cases
2. Your experience in supporting the IT change control lifecycle, including and not limited to facilitating the intake and prioritization of IT changes and projects, tracking and reporting the priority and progress of IT changes and projects, and tracking and facilitating the implementation of IT projects and changes in the production environment.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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