Information Technology Business Manager

Astek Saudi Arabia Limited is a leading technology and engineering consulting firm, part of the international Astek Group. We provide innovative solutions to our clients across various sectors in Saudi Arabia and the wider Middle East region.

Key Responsibilities:

Client Relations

• Establish and maintain strategic partnerships with client IT departments to gain an in-depth understanding of their technological challenges and business objectives.
• Coordinate weekly cross-team meetings to synchronise project progress updates, technical requirements, and strategic alignments.
• Develop and lead client update sessions, providing comprehensive insights into projects and gathering actionable feedback for continuous service improvement.

Personnel and Resource Management

• Analyse and optimise resource allocation by aligning consultant capabilities with specific project and client requirements.
• Collaborate with the human resources department to develop accurate job descriptions, streamline recruitment processes, and conduct thorough candidate assessments.
• Design and implement comprehensive onboarding programmes to ensure new consultants are fully prepared for immediate productivity.

IT Support and Work Environment

• Ensure an optimal technological infrastructure by providing the tools, access, and resources required for smooth project execution.
• Maintain a work environment that meets client standards and maximises team performance and productivity.

Performance Management

• Implement rigorous performance appraisal processes with clear and measurable objectives for each team member.
• Monitor and ensure compliance with Service Level Agreements (SLAs) and delivery commitments.
• Proactively identify potential risks and develop strategic mitigation plans.
• Maintain team cohesion and a low turnover rate through effective leadership and supportive management.
• Prepare comprehensive reports for management, including detailed performance metrics, staffing updates, and financial projections.
• Overseeing the HR aspects related to the consultants.

Requirements:

• Master's degree in Computer Science, Engineering, or Business Administration.
• Between 3 to 5 years total experience a in an IT consultancy, managing consultants or being a team lead
• Technical knowledge: expert understanding of delivery cycles, software support processes, Agile methodologies, and IT service management frameworks..
• French is a Big plus

Key Skills:

• Exceptional leadership abilities.
• Strong service-oriented mindset.
• Excellent communication skills in multicultural environments.
• Highly organised and results-focused approach.
• Ability to manage complex and dynamic professional environments.