Information Technology Business/Technical Analyst I

Position Summary

The Information Technology Business/Technical Analyst I is an experienced, senior-level technical or business specialist. Incumbent has primary responsibility for Business or Technical Analysis on multiple systems at the College-wide or District-wide level. The Information Technology Business/Technical Analyst I is primarily responsible for first line functional and/or technical support of designated business areas. The Information Technology Business/Technical Analyst I operates with routine oversight.

For a detailed job description for this Los Rios Classified Employees Association (White Collar) posting click here.

The department maintains a focus on:

• Integration development platforms such as Boomi, including effectively developing and managing integrations.
• Master data management and API application integration administration.
• Developing integrations with a variety of systems, including Active Directory, Oracle, Salesforce, ServiceNow, Okta, flat files, XML files, and APIs.
• Real-time data models and integration technologies such as SOAP, REST, (S)FTP, HTTP(S), JSON, and XML.
• Integration architecture, strong security awareness, and design and develop scalable and maintainable processes.
• Creating clear and comprehensive technical documentation.
• Providing assistance in the implementation of API adoption across the district.

Typical Duties

Operations (including security, performance, problem resolution, and budgets):

• Business Analyst – Primary responsibility for business analysis at college-wide or district level.
• Technical Analyst – Primary responsibility for analysis, development, and maintenance of technical applications that support college-wide or district-wide level functions. This includes but not limited to the ERM (enterprise resource management system – ERM).
• Be able to research, set-up, and configure system functionality per existing, created, or delivered documentation on any system that supports the District.
• Primary focus to provide business analyst and/or technical analyst support for one or more similar systems or business areas (such as multiple modules in a functional domain and/or an interface that supports the primary focus).
• Secondary focus is assist in research, configuration, setup, and/or development of specific modules across functional domains and across multiple technical platforms.
• Business Analyst – May maintain multiple functional applications and/or multiple servers for one or more similar systems and/or related functional area.
• Technical Analyst – Performs installation and patching of software for development and production assigned systems.
• Technical Analyst – Analyzes and resolves technical issues.
• Works with vendor to resolve problems.
• Provides vendor with enhancement requests.
• Creates scripted procedures and/or programming to automate support functions.
• Monitors performance, availability, and capacity of assigned functional applications.
• Performs analysis, application and migration of patches to the assigned functional applications, both in development and production.
• Maintains relevant technical documentation for District Information Technology.
• Conducts internal and external research to gather data and objectives/guidelines for organization-wide information systems.
• Conducts various types of analysis including alternative, business applications, cost benefit, data, feasibility, impact, technical and/or workflow processes.
• Advises on project and system feasibility.
• Monitors the service delivery of information systems and recommends needed changes or improvements.
• Conducts analysis using tools and techniques to address business application issues.
• Uses established industry methods and standards for conducting research, developing models, and performing statistical analysis.
• Develops business models.
• Designs and develops application.
• Supports development and production application environments per vendor standards.
• Analyzes, detects, and corrects technical problems and deficiencies.
• Supports production control and operational activities.
• Researches, identifies, and documents business and system requirements.
• Designs, codes, tests and implements pages and programs; creates timelines and documentation as needed.
• Translates and simplifies requirements for technical design.
• Creates functional requirements in use cases; coordinates requirements walk-through and sign-offs, verifies with user representatives/stakeholders that use cases and process models accurately portray specific business needs.
• Provides/develops technical documentation for existing and delivered system applications across functional domains.

• Participates in projects and provides task definitions and time estimates within assigned role.
• Performs project planning and management for small and medium sized projects and software patch cycles.
• Manages on-going priorities, schedules, and task completions.
• Provides development for multiple projects.

• Attends vendor training (off-site or web-based).
• Assists and provides coverage for other Information Technology staff in similar roles.
• Maintains knowledge and provides advice in the business areas supported.
• Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.
• Leads functional business process re-engineering teams and continuous improvement efforts.
• Acts as liaison between Information Technology departments and customer business units.

• Researches vendor sites for technical information/updates, new product updates, and future trends.
• Participates in long-range Information Technology planning and related cost analysis within assigned area.
• Following established plans, implements system architectures, policies, and procedures, additions, replacements, upgrades, or retirement of computer, network, database management or application systems.
• Performs related duties as required.

Minimum Qualifications

Application Instructions

Applicants applying to this position are REQUIRED to complete and submit:

• A Los Rios Community College District Application
• Resume or Curriculum Vitae
• Letter of Interest

• Applications submitted without all required documents listed above will be disqualified.
• Applications submitted with additional materials NOT requested will be disqualified.
• Only information (education, experience, etc.) listed on the application will be considered for minimum qualifications.
• Applicants indicating “see resume” on the application will not have that referenced experience considered for minimum qualifications, which may lead to the application being disqualified.
• Individuals who have completed college/university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents, even if the foreign document has been accepted by another college/university in the United States.
• Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators. For additional information on foreign transcript evaluations click here (Download PDF reader).
• ONLY copies of transcripts from a US College/University or Foreign Transcript Evaluation will be accepted. DO NOT include any foreign transcripts.
• Graduate advising documents, certificate of degrees, diplomas, and grade reports will not be accepted as transcripts.

Los Rios Community College District offers competitive salaries and a very comprehensive employee benefits package to include medical insurance, CalPERS retirement, and opportunities for additional insurance and financial investments.

Full-time, twelve-month employees receive 18 days of annual paid holidays, 15 days’ vacation yearly (with increases after 5 & 10 years), and 8 hours of sick leave per month. Los Rios also offers professional development opportunities with the district and financial support and/or paid time off to complete external academic studies. You are eligible for the aforementioned benefits as a regular employee with a permanent assignment of 0.50 FTE or greater. To calculate this position’s FTE, take the number of hours per week divided by 40, to get the percentage of hours worked. Then take the number of months worked divided by 12, to get the percentage of work year. Then take the percentage of hours worked multiplied by the percentage of months worked to get the position’s FTE (e.g., a position that is 30 hours per week with a work year of 10 months: 30/40 = 0.75; 10/12 = 0.8333; 0.75 * 0.8333 = 0.625 FTE).

For the full bargaining unit agreement and benefit details click the link below and select your employee group to learn more about the benefits available to you.

Click Here for the Classified Employees Benefit Guide.