Information Technology Intern

JOB SUMMARY:
The primary goal of this internship is to provide a unique hands-on experience in both information technology and information security within TVFCU’s Information Technology department. Qualified interns will have the opportunity to provide technical support to end-users, ensure the security and up-to-date status of the organization's desktop infrastructure, and participate in implementing IT security systems to protect against cyber-attacks. Interns will gain practical experience in IT support and information security, working in a collaborative environment with ample opportunities for learning and personal growth, contributing to the organization's IT operations and security initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist end-users in troubleshooting hardware and software issues.
• Aid in installations, configurations, and upgrades of desktop computers, laptops, printers, and peripherals.
• Document processes and provide training to users on Help Desk related tasks.
• Assist in managing and maintaining the organization's desktop infrastructure.
• Participate in operating system deployments, software distribution, and patch management.
• Ensure systems are secure and up-to-date with security patches.
• Help create and manage user accounts, permissions, and access controls.
• Ensure appropriate levels of security and data integrity are maintained.
• Assist in monitoring the organization's networks for security breaches.
• Participate in installing and using security hardware/software (firewalls, DLP, DE) to protect sensitive information.
• Contribute to research on the latest IT security trends and technologies.
• Contribute to updating documentation and procedures for IT systems.
• Provide training to staff regarding security policies and procedures.
• Collaborate with other IT teams for seamless integration and troubleshooting.
• Communicate effectively with end-users to understand their needs and provide timely solutions.
• Complete necessary reports and updates as required by management.
• Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
The TVFCU Internship Program aims to expand career pathways for undergraduate students interested in business-related fields — including Accounting, Economics, Finance, Marketing, Human Resources, IT, and related areas — particularly for those who may have had limited exposure to opportunities in the financial services industry. This program is part of our commitment to supporting emerging talent and building a strong, diverse pipeline that reflects the communities we serve.

• Candidates must be 18 years of age
• Minimum 2.75 GPA on a 4.0 scale (must provide transcripts)
• Currently enrolled in an accredited college or university
• Rising sophomores, juniors, and seniors working toward a Bachelor's degree in Business or a related field
• Ability to work part-time or full-time hours for the summer (25-40 hours/week, generally 8am-5pm Monday-Friday)
• Able to commit to the full internship of 10 weeks (weekends may be required)

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
• Criminal background check and drug screening.
• Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.