Information Technology Intern

Russell is a professional services firm providing construction and development services across the Midwest. Since its inception in 1983, Russell’s culture promotes a collaborative work environment that strives to exceed our clients’ expectations and provide life-time career opportunities for our professionals.

Headquartered in Davenport, Iowa, with offices in St. Louis and Springfield, Missouri and Overland Park, Kansas, Russell has delivered more than $7 billion in projects across 34 states. We remain a market leader in our core markets, including new construction and complex additions and renovations.

At Russell, we are creating more than a project - we are building great people, relationships, and communities.

Life at Russell

The number one response we receive when we ask our team members what they like about Russell is the culture. Russell team members describe working here as being more flexible than any place they’ve ever worked. They feel supported and support each other. They have fun. They are empowered to get their work done how they see fit. And most of all, they know they can continue their careers here because of the rich development tools available to them. Life at Russell is full of opportunities.

How You’ll Contribute

The IT Intern will effectively and efficiently provide support by assisting employees with hardware and software issues as they arise. Additionally, this person is responsible for installing and configuring hardware and software.

Part-time hours are available during the school year with flexible hours within Monday - Friday from 8 am-5 pm. During summer break position is full-time / 40 hours per week.

• Enters all data for Help Desk problems into an automated Help Desk system.
• Provides support by assisting employees with hardware and software issues as they arise.
• Recognizes, diagnoses and independently acts/resolves common system issues and error situations.
• Remote support provided by using either phone, email, screenshare and chat to staff.
• Installs and configures hardware, including workstations, printers, phones, etc.
• Provides general assistance with internal software problems, internet questions, printer questions and conference room technology.
• Installs and configures various workstation software. Updates workstation software and operating system patches as they become available.
• Refers more technical problems to appropriate staff or outside technology partner after documenting specific problem; assigning priority for resolution; engages in follow up with employee to ensure problem has been resolved.
• Creates and maintains workstation documentation.
• Assists with creation and maintenance of interactive data visualizations.
• Interacts with various hardware/software 3rd party vendors to resolve issues.
• Performs workstation hardware upgrades based on the replacement cycle.
• Performs other job-related duties as necessary or assigned.

EDUCATION AND EXPERIENCE:

Working on a degree in Information Systems/Computer Sciences or equivalent experience.

• Should be familiar with desktop operating systems, basic computer hardware, local area networks, and basic troubleshooting.
• Must be able to prioritize and work quickly and efficiently in a fast-paced environment.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Possess strong analysis, critical thinking, and problem solving skills.
• Knowledge of Windows operating systems and ability to install software and hardware upgrades.
• Some knowledge of Windows Server, Active Directory.
• Knowledge of Microsoft Office 2016 and later.
• Experience with basic network configurations / TCP/IP and basic printer configurations.
• Ability to troubleshoot software, hardware and printer issues on Windows workstations.
• Ability to create and maintain technical documentation.
• Must utilize effective verbal, written and listening communication skills.
• Demonstrated ability to establish and maintain effective working relationships with co-workers, supervisor, and vendors.