Information Technology / IT Assistant

Information Technology / IT Assistant

QUALIFICATIONS AND JOB DESCRIPTION

Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service. Our entrepreneurial spirit is the key to bringing quality and safety to life, helping our customers power ahead. A career with Intertek means you will be applying your skills and expertise toward ensuring the quality and safety of products and services used by millions throughout the world. We are a leading provider of ATIC (Assurance, Testing, Inspection and Certification) Services with over 40,000 people across 1,000 locations in over 100 countries.

Our vision is to become the world’s most trusted partner for Quality Assurance and we offer people the chance to make an impact with attractive growth opportunities on a global scale.

We are looking for a "IT Assistant" for the Intertek Turkey office Information Technology team

If you want to join one of the most reliable partners in the world for Quality Assurance, apply now!

• Preferably 1–2 years of experience in system support, hardware, and equipment maintenance
• Preferably knowledgeable about TCP/IP, basic networks, and server hardware
• Able to provide technical documentation support in team projects
• Proficient in Windows operating systems and MS Office applications
• Experienced in installing IT equipment such as computers, printers, and projectors
• Willing to take on tasks in ITIL processes (request, incident, problem, change) or provide user support
• Able to read English documents and communicate technically in English when necessary
• Team player, strong communicator, analytical thinker, and solution-oriented
• Inquisitive, eager to learn, and open to development.

JOB DESCRIPTION

• Identifying, planning, and implementing the IT needs of business units in coordination with Global IT, and monitoring and following up on them
• Providing on-site or remote support to users, analyzing problems and creating appropriate solutions
• Respond to technical support requests from users regarding programs, computers, printers, telephones, and other peripherals, resolving issues with support from suppliers/manufacturers when necessary
• Install necessary software on technological products provided to new employees, create user profiles, and arrange necessary authorizations
• Operate IT inventory management and purchasing processes, perform maintenance and license tracking
• Keep service and fault records, create service appointments when necessary
• Participate in the renovation project of system rooms and cabinets
• Act in accordance with the Information Security Policy and Information Security procedures, take necessary actions, and follow up
• Take action based on the findings and reports of Internal and External Audit units.

WHO ARE WE!

• We are a global family that values diversity.
• We always do the right thing. With precision, pace and passion.
• We trust each other and have fun winning together.
• We own and shape our future.
• We create sustainable growth. For All.