Information Technology (IT) Intern

Job Summary

The Information Technology (IT) Intern supports the City of Chaska’s municipal technology operations. This internship offers a hands-on opportunity to gain practical experience in a professional government IT environment. The ideal candidate will have interest or experience in modern cloud technologies and endpoint management while also assisting with day-to-day technical support, hardware/software installations, and service calls. This role is perfect for a student pursuing a degree in Information Technology, Computer Science, or a related field who wants real-world exposure to enterprise IT systems.

This is a seasonal, full-time internship that will last from approximately June through August 2026.

Responsibilities

• Assists with cloud administration tasks in Microsoft 365 (O365), Entra ID (Azure AD), and Intune, including user account management, device enrollment, and policy configuration.
• Supports Microsoft Teams administration and optimization, Webex Calling configuration and troubleshooting, and other cloud technologies.
• Applies basic networking understanding to troubleshoot connectivity issues, assists with wired and wireless network configurations, supports VoIP phone systems (including Webex Calling), and diagnoses basic network-related problems for City staff.
• Participates in endpoint management using Intune for Windows, macOS, iOS, and Android devices.
• Helps with technical installations and deployments including workstations, peripherals, software applications, and network equipment.
• Responds to service calls and support tickets for City staff; provides friendly and efficient first-level troubleshooting for hardware, software, and connectivity issues.
• Assists with inventory management, asset tracking, and documentation of IT processes.
• Contributes to special projects such as system upgrades, data migrations, and/or process improvements.
• Maintains accurate documentation and follows City IT policies and security best practices.
• Performs other duties as assigned to support the overall mission of the IT Department.

Qualifications

• Currently enrolled or recently completed a degree in Information Technology, Computer Science, Cybersecurity, or a closely related field at an accredited college or university.
• Experience with helpdesk ticketing systems and remote support tools preferred
• Previous customer service, retail, or technical support experience preferred
• Hands-on experience and/or coursework in the following areas preferred:
• Microsoft 365 / Office 365 administration
• Microsoft Intune and Entra ID
• Microsoft Teams
• Webex Calling or Cisco telephony solutions

• Basic understanding of computer hardware, networking, and Windows operating systems.
• Knowledge of Cloud administration concepts (Azure or similar) and basic scripting (PowerShell preferred) or automation preferred.
• Reliable transportation and ability to work on-site in Chaska.
• Strong customer service skills and the ability to communicate technical concepts to non-technical users.
• Ability to pass a background check (required for all City positions).

Equipment, Mental & Physical Demands

Equipment Used

• Computer hardware and software, test equipment, basic tools, cables

• Telephone
• Printers

• Critical thinking skills
• Learn new computer programs; understand updates; write procedures
• Understand and communicate with employees

• Operate a computer
• Operate a motor vehicle
• Ability to work at heights and in confined spaces
• Kneel, bend, lift and carry up to 50 pounds

• General office environment