Information Technology (IT) Technician

Massanutten Resort

Job Summary

The IT Technician is responsible for processing IT support incidents and requests in a timely, efficient, and thorough manner including documenting the problem to resolution or escalating to the IT Technical Support Supervisor as needed. Perform troubleshooting, installation, and maintenance of computer and peripheral hardware and software. Manage IT projects and initiatives, either individually or as a member of a team. Certifications in computer hardware, networking, or project management preferred but not required.

Required

Perform duties with patience and professionalism

Aptitude for troubleshooting problems to resolution and attention to detail

Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc.

Knowledge of Windows networks, domain structure, and Active Directory environment

Advanced knowledge of Windows operating systems and Microsoft Office applications

Preferred

Advanced server and networking knowledge.

Office 365 knowledge including, but not limited to, Azure, Exchange, and Administration

1-3 years’ experience working in an IT support role

CompTIA A+ Certification

Typical Schedule

Days:

Standard schedule is Monday – Friday, 8 hours per day. Part of the on-call rotation to monitor the help desk phone queue both after-hours (past 5 PM EST), weekends and holidays. With approval, eligible to work past standard hours to complete critical projects.

Hours:

Shift starts no later than 9 AM EST. Evenings as necessary. On-call hours are 24/7, rotating with IT Technicians.

Core Responsibilities

Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site