Information Technology Lead

• Clear, Setting Clear Expectations: Students, like all individuals, flourish when they have a clear understanding of boundaries and expectations. All Noble Schools staff should prepare and explain academic and behavioral expectations using easy-to-understand procedures, routines, and "what to do" directions in all spaces.

• Consistent, Maintaining Consistency in Responses: Students experience a spectrum of emotions. While all emotions are valid, not all behaviors are productive. Consistency in how these behaviors are addressed helps to ensure fairness and provides students with the security of knowing that our campuses operate with a sense of justice and equity.

Connected, Building Positive Relationships: Students, like all individuals, thrive when they feel a communal connection to their school and can rely on meaningful relationships with the adults at the school. All Noble staff prioritize positive interactions and relationships rooted in the humanity and belonging of each student.

The Role

Noble is looking for an IT Lead to join our Network Support Team—a team dedicated to providing world-class service to our 18+ schools. This is a non-remote exempt position. This individual reports to the Director of Information Technology. The IT Lead is accountable for providing IT services to support Noble’s teachers and staff in advancing student performance. The IT Lead is expected to participate in helping the IT Department develop and implement Noble’s strategic plan for how support is administered and executed within established SLAs. This role is critical in ensuring our campuses have a 99.9% uptime and deliver A+ customer service to our students and staff. Standard working hours are 8 AM to 5 PM with adjustments to campus schedules that may be prior and beyond normal business hours on occasion.

Key Responsibilities

• Ad Hoc Support: The IT Lead must be able to reach and work from any Noble location efficiently and without reservation. The IT Lead will be placed in a primary campus(es) and coverage zone to provide customer support in our regional schools.

• Help Desk Administration: The IT Lead will assist in responding to and resolving support tickets put in by campus staff with regards Audio Visual, laptops (Windows / Mac), Chromebooks, and business mobile devices. The IT Lead will assist the team in assessing hardware/software issues that impact all of Noble, be it proprietary or 3rd party.

• Service: Every member of Noble’s Support Team exists to support the staff and students at our 18+ schools. A service mentality – including being flexible, adaptable, and humble – is an essential part of every position on the technology team. The IT lead is responsible for responding to technology issues that occur outside of normal business hours and also for staffing occasional weekend and evening projects. The IT Lead is therefore responsible for displaying best-in-class service in all of their tasks.

• Align to Noble’s Mission and Core Values

Candidate Qualifications

Technical Skills

• Knowledge of operating systems: Windows, Android, ChromeOS, MacOS & IOS

• Knowledge of Microsoft 365 Administration
• Knowledge of Google Administration

• Help Desk management tools

Ideal Traits

• Embodies Noble Core Values of Diversity, Equity, and Inclusion, Results, Follow-through, Respect, Self-awareness and Humility
• Embodies who is committed to Noble’s ARC (Anti-Racism Commitment).
• High level of customer service excellence is mandatory
• Excellent interpersonal, verbal and written communication skills is mandatory
• High level of energy, passion, and enthusiasm is mandatory (and a good sense of humor is a huge plus).
• Emotional intelligence is mandatory (e.g. the ability to handle complex challenges and puzzles as well as critical feedback in a positive and productive manner)
• Willingness to push the boundaries of their work by constantly seeking out new ideas and implementing them
• Completion of an Associate’s degree or higher in a relevant technology field or equivalent work experience is preferred.

Compensation
The starting salary for this position is $50K. Compensation will be commensurate with experience and qualifications. A comprehensive compensation plan will include a bonus incentive and a competitive benefits package including access to Udemy Business Suite for training and development opportunities.

Application Process
If interested, candidates can apply directly at www.nobleschools.org/careers. Please be prepared to submit a resume, at least 2 references, and short answer questions. Please direct inquiries about this role to careers@nobleschools.org