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INFORMATION TECHNOLOGY MANAGER I
CA State Lottery
JC-514797
Operations Support Manager
INFORMATION TECHNOLOGY MANAGER I
INFORMATION TECHNOLOGY MANAGER I
$9,387.00 - $12,579.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 4/24/2026
Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Job Description and Duties
Under the general direction of the Assistant Deputy Director and Chief Technology Officer (CTO) of the Information Technology Services Division (ITSD), the Information Technology (IT) Manager I will serve as the Operations Support Manager responsible for planning, organizing and directing staff activities of the Service Desk & Field Support, Telecom, and Client Technology Services sections in support of business needs and requirements for all Lottery staff and to ensure end users are receiving the highest level of customer service possible for all times. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end-user incidents and requests, including but not limited to, the troubleshooting and resolution of reported issues, the coordination of service desk and telecom functions, software and hardware troubleshooting, and low-to-mid level Infrastructure problems. The Operations Support Manager builds and maintains a trusted relationship with all Lottery Divisions, overseeing and acting as an escalation point for service requests, incidents, and issues submitted by the enterprise to ensure that Operations Support staff are addressing the enterprise needs in a timely manner. The duties for this position are focused in all six domains: Business Technology Management, Information Security Engineering, Client Services, IT Project Management, Software Engineering, and System Engineering.
This position is headquartered in Sacramento and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: “telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.
When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?
People are drawn to the Lottery because we:
- Are an energetic, creative, and talented team
- Value diversity and inclusion in the workplace
- Empower team members to bring their knowledge, expertise, and innovation
- Recognize individual and team contributions
- Support the importance of work-life balance
- Invest in the professional development of our team members
- Are dedicated to preserving our environment by lowering our carbon footprint
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "
.
Working Conditions
The incumbent will work in a fast-paced environment, with competing priorities, and critical deliverables.
- Schedule: This position has work hours from 8:00 a.m. to 5:00 p.m. unless otherwise approved by the unit manager. Weekends, long and/or irregular hours, after-hours work, and holiday work may be required.
- Travel: Statewide overnight travel may be required.
- Other: This position is required to carry a Lottery issued cell phone. This position is required to be reachable outside of normal business hours.
Position Details
Job Code #:
JC-514797
Position #(s):
358-532-1405-001
Working Title:
Operations Support Manager
Classification:
INFORMATION TECHNOLOGY MANAGER I
$9,387.00 - $12,579.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding for California’s public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All.
In fiscal year 2023-24, the California Lottery generated sales of more than $9.2 billion with approximately $2.2 billion earned for California public schools. Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more. Retail product offerings include an average of 52 fun and entertaining Scratchers® games and several draw games, including jackpot games such as Powerball®, Mega Millions®, and SuperLotto Plus® and daily games such as Fantasy 5 and Hot Spot®.
Department Website: http://www.calottery.com
Special Requirements
- The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
- If you are basing your eligibility on education, (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/24/2026Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
CA State Lottery
N/A
Attn: Human Resources, JC 514797
700 N. 10th Street MS#6-5
Sacramento, CA 95811
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
CA State Lottery
N/A
Human Resources, JC 514797
700 N. 10th Street MS#6-5
Sacramento, CA 95811
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Please see below for Statement of Qualification instructions.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Strong leadership skills including the ability to engage, inspire, empower, develop and mentor staff.
- Expert knowledge of time management techniques to provide for efficient prioritization and completion of competing work assignments for self and subordinate staff.
- Expert knowledge of supervisory and management principles, practices, and techniques to oversee the work activities of subordinate staff to ensure operations function effectively.
- Excellent written and verbal communication skills and conducting presentations before audiences of all levels and size, including strong interpersonal and customer service skills with the ability to adjust to changing priorities and quickly respond to urgent matters.
- Experience in the development and implementation of policies, procedures, standards and processes.
- Experience in IT service management, project management, and IT Infrastructure Library (ITIL) industry standards and best practices.
- Expert knowledge and experience in contract and vendor management including the oversight of complex contract and vendor management functions.
- Experience managing staff and activities necessary to effectively coordinate the service request fulfillment life-cycle based on ITSM best practices.
- Experience maintaining effectiveness in varying roles of responsibility and with changing priorities in a fast-paced environment.
-
Experience handling sensitive or confidential information.
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.calottery.com
Human Resources Contact:
Human Resources, JC 514797
(916) 822-8158
careers@calottery.com
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Equal Employment Opportunity Office
(916) 822-8458
eeooffice@calottery.com
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Position Location
Headquarters
700 N 10th Street
Sacramento, CA 95811
Statement Of Qualification Instructions
The Statement of Qualifications (SOQ) is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as a document of each candidate's ability to present information clearly and concisely in writing and should be typed, single-spaced, no more than two (2) page(s) in length and in 12 point font and address the questions below. Resumes and Cover Letters do not take the place of the SOQ. Applicants who fail to submit the SOQ or who do not follow the instructions may be eliminated from the examination process. All questions must be numbered and answered in the following order:
1. Please provide a detailed account of your experience and qualifications in at least two of the following areas of expertise:
a) Experience performing progressively responsible managerial/supervisory and technical/analytical tasks to direct and oversee Service Desk and Client Technology Support teams.
b) Experience and knowledge in implementing ITIL and ITSM best practices.
c) Familiarity with IT project management and analysis, as well as expertise in applying industry best practices.
d) Experience developing, implementing, and maintaining IT policies, processes, and procedures.
e) Experience in performing contract and vendor management functions.
2. Share an example of when you led your team through a major change or challenge. How did you motivate your staff, communicate your decisions, and what was the result for your team and/or customers?
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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