Information Technology Officer

The IT Officer provides front-line technical support for IT infrastructure and services, including user hardware, printers, networks, and software. This role contributes directly to IT manager responsibilities by resolving support issues, performing routine maintenance, and contributing to infrastructure projects. The IT Officer ensures smooth operations across departments and promotes a culture of responsiveness and digital enablement.

KEY ACCOUNTABILITIES

User Onboarding & Access Setup

• Prepare and configure user devices with OS, applications, and endpoint protection.
• Coordinate with System Admin to ensure account readiness, AD setup, and access controls (GPO, MFA, least privilege).
• Verify backend, VPN, VLAN, and wireless access readiness for new users.

End-User Support & Troubleshooting

• Provide timely support for desktop, laptop, printer, and mobile issues, escalating complex cases to L2 when needed.
• Investigate and resolve OS, server, LAN/WAN, and backend system issues.

IT Asset & Software Management

• Maintain IT asset records, inventory of devices (switches, firewalls, APs), and update deployment statuses.

Network Operations & Connectivity

• Troubleshoot user connectivity (Wi-Fi, VPN, LAN) and escalate unresolved issues to L2.

Experience

• Minimum of 3–5 years of experience in IT support, system administration, or a similar role.
• Proven hands-on experience with Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
• Experience in troubleshooting and maintaining PCs, laptops, mobile devices, and network equipment .
• Exposure to IT Service Management tools (e.g., SolarWinds ITSM ) is a plus.

Skills & Knowledge

• Strong understanding of desktop and endpoint management .
• Good knowledge of network fundamentals (LAN/WAN, firewalls, VPNs).
• Experience with user account management in Active Directory / Azure AD.
• Ability to install, configure, and support software applications and hardware devices .
• Strong problem-solving and analytical skills , with attention to detail.
• Excellent communication skills and the ability to support end users effectively.
• Knowledge of ITIL practices and service delivery processes.