Information Technology Officer

Key Responsibilities

Infrastructure & Systems Management:

• Administer, maintain, and troubleshoot company hardware (laptops, desktops, servers, printers, network devices).
• Manage and monitor core IT systems: Windows Server, Active Directory, Microsoft 365 / Google Workspace, backup solutions, and cybersecurity tools.
• Ensure network performance, security, and availability (LAN/WAN, VPN, Wi-Fi).
• Perform routine system updates, patches, and upgrades.

Technical Support & Help Desk:

• Serve as the primary point of contact for internal IT support requests (Tier 1/2).
• Diagnose and resolve hardware, software, and network issues promptly and professionally.
• Set up equipment for new hires and manage the IT asset inventory.
• Document solutions and create user guides to build the internal knowledge base.

Security & Compliance:

• Implement and enforce IT security policies, including antivirus, firewall, and access controls.
• Educate staff on security best practices (phishing, password hygiene).
• Assist in disaster recovery planning and data protection initiatives.
• Ensure IT practices comply with relevant regulations.

Projects & Improvement:

• Assist in planning and executing IT projects (e.g., software rollouts, cloud migrations, office expansions).
• Research and recommend new technologies to improve operations and reduce costs.
• Collaborate with external vendors and service providers as needed.

Qualifications & Skills

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, OR equivalent professional certification (CompTIA A+/Network+, Microsoft Certified, etc.) and experience.
• Proven experience (2-5 years for a standard role; adjust accordingly) in a similar IT support/administration role.
• Strong knowledge of:
• Windows & macOS operating systems.
• Microsoft 365 / Google Workspace administration.
• Active Directory and basic network concepts (TCP/IP, DNS, DHCP, VPN).
• Hardware troubleshooting and repair.
• Excellent problem-solving, communication, and customer-service skills.
• Ability to manage multiple tasks, prioritize effectively, and work independently.