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Information Technology Operations Engineer

IT Operations Engineer

Make an Impact Where Technology Meets People

We’re looking for a hands-on IT Operations Engineer who thrives on solving problems and keeping people productive. In this role, you’ll be the go-to expert supporting desktop technology across multiple locations—tackling everything from day-to-day support to small IT projects that make a real difference.

What You’ll Do

  • Own and manage incoming Help Desk requests (onsite & remote)
  • Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners
  • Support Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access tools
  • Coordinate new hire setups and employee departures
  • Install, maintain, and retire desktop hardware and software
  • Manage Active Directory users, assets, and inventory
  • Test and deploy hardware/software upgrades
  • Support secure access, including badge/fob activation

What You Bring

  • Bachelor’s degree in IT, Computer Science, or related field
  • 3–5 years of Help Desk or Desktop Support experience
  • Strong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile devices
  • Proven troubleshooting skills and a customer-first mindset
  • Comfortable supporting executives to frontline employees
  • Organized, adaptable, and able to juggle multiple priorities

Nice to Have

  • Experience supporting multiple facilities and remote users
  • Hardware/software rollout experience
  • Microsoft or Help Desk certifications
  • Exposure to networking, security, and patch management tools

Why Join Us?

  • Work with a collaborative, high-performing IT team
  • Variety in your day—support, projects, and problem-solving
  • Limited travel, steady growth opportunities, and meaningful impact

If you enjoy fast-paced environments, solving complex tech issues, and helping people do their best work—we’d love to hear from you.

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