Information Technology Operations Team Lead

We are looking for IT Operations Team Leader and oversee our organization's IT infrastructure and operations. The ideal candidate will ensure system performance, security, and stability while driving continuous improvement in IT services.

Job Responsibilities:

• Lead the technical team responsible for providing the necessary support to operate infrastructure, operating systems, system software, and electronic services.
• Communicate with relevant stakeholders.
• Manage the deployment of technical changes.
• Oversee the implementation of regular and security updates for operating systems and software components.
• Supervise preventive maintenance activities to ensure service continuity.
• Monitor system and service performance to ensure stability and availability.
• Handle incidents and issues related to system operations and electronic services, and coordinate with the team to resolve them.
• Escalate and follow up on major issues with the support team.
• Provide periodic and on-demand reports on the status of infrastructure, operating systems, system software, and electronic services.

Qualifications:

• Bachelor’s degree in computer science, Computer Engineering, or a related IT field.
• Minimum of 7 years of experience in managing the operations, maintenance, and support of large-scale IT systems.

Skills:

• Strong knowledge of IT infrastructure, networks, and cloud platforms (AWS, Azure).
• Experience with system administration (Windows/Linux) and cybersecurity best practices.
• Familiarity with ITIL and service management frameworks.
• Project management and leadership of technical teams.
• Excellent problem-solving and analytical thinking.
• Strong communication and interpersonal skills.
• Vendor management and budgeting experience.