Information Technology Process, Governance & ITSM Consultant

Position: Information Technology Process, Governance & ITSM Consultant

Location: Dubai, UAE | Type: Full-Time | Industry: IT Services | Cybersecurity | Governance & Risk

At ITHR Technologies, we partner with organizations to build resilient, efficient, and compliant IT environments. We are seeking a seasoned IT Process, Governance & ITSM Consultant who can lead the design, implementation, and optimization of IT service management frameworks and governance structures that align with industry standards and business objectives. Key Responsibilities:

Develop and implement ITSM frameworks (ITIL or equivalent) to support the full service lifecyclefrom strategy through continual improvement.

Design, document, and optimize IT processes (e.g., Incident, Change, Problem, Service Request, Configuration Management) to improve operational efficiency and maturity.

Establish and enforce IT governance policies, controls, and standards in alignment with ISO 27001, PCI DSS, ISO 22301, and other regulatory/compliance frameworks.

Conduct and lead internal audits, risk assessments, and compliance programs, maintaining up-to-date risk registers and mitigation plans.

Support business continuity and disaster recovery planning efforts, ensuring service availability and organizational resilience.

Manage third-party vendor risk, assess data protection requirements, and oversee compliance with security standards.

Deliver training and awareness programs to embed ITSM and governance practices across the organization.

Provide metrics and reporting on service performance, process maturity, compliance gaps, and risk trends to senior leadership.

Who You Are:

8+ years of experience in IT governance, ITSM, risk management, or process improvement roles.

Proven knowledge of ITIL, ISO standards, COBIT, or other ITSM/governance frameworks.

Strong background in process design, documentation, and continual improvement initiatives.

Adept at bridging business and technical needs through stakeholder engagement and clear communication.

Preferred certifications: ITIL v4, ISO 27001 Lead Implementer/Auditor, ISO 22301, CBCI, or related.