Information Technology Site Support Intern

Responsibilities

The Information Technology Site Support Intern will gain hands-on experience in IT operations, documentation management, asset tracking, AI, workflow, automation, and end-user support processes. The intern will assist in maintaining accurate records, improving documentation standards, and supporting IT asset lifecycle activities. This role involves engaging in a variety of projects and responsibilities that can entail:

• Assisting IT Site Support Engineers with documenting technical processes, troubleshooting steps, and support procedures
• Creating, updating, and organizing training materials and user guides
• Supporting IT asset management activities, including inventory tracking, tagging, and auditing
• Assisting with IT equipment lifecycle processes, including collection, cataloging, and preparation for recycling or disposal
• Maintaining accurate records of hardware and software assets
• Standardizing documentation templates and improve knowledge base content
• Supporting onboarding/offboarding IT checklists and documentation
• Wiring closet organization via current drawing creation for sites and storage in Sharepoint
  
  

Qualifications

• Degree program must be Computer Science, Computer Engineering, Software Engineering, Information Science/Technology, or other related STEM major.
• Strong organizational and documentation skills
• High attention to detail
• Basic understanding of computer hardware, software, and IT support processes
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Completed a minimum of one year of a degree-granting four-year College or University (rising Juniors or Seniors preferred)
• Must be 18 years or older, and be an active undergraduate/graduate in good academic standing
• GPA of 3.0 or higher
• Eligible for work within the US without sponsorship
• Completion of pre-employment screening requirements of a background check and drug testing