Information Technology Specialist

Responsibilities include, but not limited to:

• Install, configure, and maintain computer hardware, software, and networks.
• Monitor system performance and troubleshoot issues to minimize downtime.
• Provide technical support to staff and resolve IT-related problems.
• Manage user accounts, permissions, and access controls.
• Ensure data security and implement backup and recovery procedures.
• Maintain and update IT documentation, including system configurations and user guides.
• Coordinate with third party Technology Solutions Provider for procurement, maintenance, and support of IT equipment.
• Assist in planning and implementing IT upgrades and new technologies.
• Ensure compliance with IT policies, standards, and cybersecurity protocols.
• Support audiovisual and communication systems (e.g., video conferencing, VoIP).
• Train staff in IT systems and best practices.

Qualification

• Bachelor s degree in Information Technology, Computer Science, or a related field.
• 1 3 years of experience in IT support or systems administration.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking, and cybersecurity.
• Familiarity with cloud platforms, backup solutions, and enterprise software like SAP.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.