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INFORMATION TECHNOLOGY SPECIALIST II
JOB_REQUIREMENTS
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Salary
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Under general direction of the California Network and Telecommunications (CALNET) Program's Operations IT Manager I (IT Mgr I), the IT Specialist II (IT Spec II) performs a variety of very complex tasks including analysis and implementation of strategic telecommunications program initiatives, evaluation and continuous improvement of operational processes, and development and monitoring of contractor oversight methods and practices. CALNET Operations supports over 2,100 customers who utilize statewide telecommunications contracts offering voice, data, broadband, cellular, contact center and 1,000s of related services. CALNET Operations also leads contractor oversight, monitoring and compliance efforts performed by various staff and teams throughout the Program. The IT Spec II serves as the lead technical resource responsible for mentoring other staff and independently conducting the most complex assignments, and must have ability to assess complex technical studies, surveys, and telecommunications software, hardware and services provided by private industry suppliers to oversee contractor compliance with contract terms and conditions as well as support customers purchasing services offered by the CALNET contracts.
The CALNET Program establishes and manages a suite of telecommunications and network services contracts for the State of California and local public entities. Through the CALNET Program, California Department of Technology (CDT) establishes telecommunications policy for the state's executive branch agencies.
This position is designated under the Conflict-of-Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete form 700 within 30 days of appointment. Failure to comply with the Conflict-of-Interest Code requirements may void the appointment.
Telework
Visa Sponsorship
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
You will find additional information about the job in the Duty Statement.
Working Conditions
- Possess proficiency with a personal computer and Microsoft business applications.
- Possess proficiency with using web sites, databases, Service Desk software applications, and business application systems that support the contract development and management functions.
- Work additional hours as needed (frequency varies).
- Travel as needed (the most frequent travel is local; rare overnight trip).
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST II
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions, and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.
As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California
Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
Special Requirements
Please do NOT include your Social Security Number on any of the submitted documents.
Statement of Qualifications (SOQ)
Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.
1. Describe a current or past job responsibility which required that you provide excellent customer service.
2. Provide examples of when you have demonstrated exceptional leadership skills.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 11/7/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Required. Please see "Special Requirements" section for further information.
Desirable Qualifications
- Apply creative thinking and leadership in the architecture and design of IT business processes and supporting systems.
- Prepare professional written reports and presentations, and present technical, procedural or policy information in plain language, both orally and in writing.
- Effectively manage vendors and validate vendor reporting.
- Effectively lead, train and mentor other staff.
- Effectively solve customer service inquiries, problems and issues with tact, diplomacy and professionalism at all times.
- Understand and apply experience and knowledge of troubleshooting telecommunications and network service issues, including SLAs and ITIL principles.
- Work independently as well as cooperatively with others on complex assignments and maintain effective working relationships, as well as confidentiality.
- Analyze information and situations, reason logically, identify and solve problems, draw valid conclusions, and develop effective solutions.
- Successfully manage changing priorities, multiple tasks, and deadlines.
- Use a wide array of technology tools including MS Teams, PowerPoint, Office, Adobe, databases, video recording tools, SharePoint, FTP, reporting tools, databases, and others.
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: https://cdt.ca.gov/career-opportunities/job-openings/
Hiring Unit Contact:
Robin Davis
(916) 228-6453
robin.davis@state.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Melissa Carlin
(916) 460-9867
melissa.carlin@state.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed. Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Employment Application STD. 678
Note: Applications MUST include the “From dates“ and “To” dates, “Hours Per Week”, and “Duties Performed” fields for all job listed in the “Employment History” fields, and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.
Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671
The Fine Print
Training and Development Assignment may be considered. Additional positions may be filled from this recruitment.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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