Information Technology Support Analyst

Insight Global is seeking a Computer Support Analyst to provide onsite and remote IT support in a fast-paced corporate environment. This is a 12-month contract with strong potential for extension, requiring full onsite presence (5 days per week).

This role is highly customer-facing and responsible for day-to-day technical support, conference room operations, hardware/software troubleshooting, and maintaining IT documentation. Ideal candidates are proactive, service-oriented, and comfortable supporting both individual users and large-scale meetings/events.

Key Responsibilities

• Manage and monitor the ServiceNow (SNOW) ticket queue; create, update, and resolve help desk tickets
• Provide onsite and remote technical support for end users in a corporate setting
• Diagnose and resolve hardware and software issues across desktops, laptops, and peripherals
• Support Zoom-enabled conference rooms and provide onsite event support
• Perform daily conference room checks to ensure full functionality
• Install, configure, and maintain computers, laptops, printers, and related devices
• Conduct routine maintenance including system updates, virus scans, and hardware replacements
• Maintain accurate inventory tracking of IT hardware and software assets
• Support workstation setups, moves, adds, and changes (MAC work)
• Document IT processes, procedures, and troubleshooting guides; ensure documentation remains current
• Provide basic end-user training on tools and systems as needed
• Assist with ad hoc IT projects and initiatives

Required Qualifications

• Hands-on experience providing IT support (onsite and remote) in a corporate environment
• Experience supporting Zoom conference rooms and video conferencing technologies
• Strong communication skills with the ability to explain technical issues to non-technical users
• Excellent customer service skills with strong attention to detail and follow-through
• Ability to work independently and collaboratively within a team
• Working knowledge of ITIL / ITSM best practices
• Strong sense of urgency when responding to incidents and user requests

Preferred Qualifications

• ~3 years of relevant IT support experience
• General understanding of networking fundamentals
• Experience supporting Mac environments
• Hands-on experience troubleshooting conference room technology
• Bachelor’s degree or equivalent experience