Information Technology Support Engineer

Job title: IT Support Engineer

Location: Riyadh, SA

Reporting to: IT Manager

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

noon’s mission: Ring every doorbell, every day.

What you'll do:

Team Noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

As an IT Support Engineer, you will be responsible for your site and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day-to-day support to meet our operation's present and future business needs. Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team that thrives in delivering high-quality results and always be on the lookout for improvements.

Responsibilities:

• Manage IT infrastructure and ensure it meets performance targets and service agreements.
• Lead projects to implement new technologies and support changing business needs.
• Supervise and manage a team of IT technicians.
• Perform IT audits and ensure adherence to company standards.
• Act as a technical point of contact for internal and external partners.
• Manage and provide technical input to projects.
• Provide excellent technical support to a wide range of users.
• Travel up to 25%. of the monthly working days

What you'll need:

• Experience in Linux/Unix, Windows system support, and networking (LAN/WAN/Wireless).
• Strong understanding of core internet technologies (Routing, Switching, DNS, etc.).
• Experience supervising a team and leading technical projects.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Willingness to learn and adapt to new technologies.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.