Information Technology Support Representative

It's more than a career, it's a calling.

WI-REMOTE

Worker Type:

Regular

Job Summary:

Completes documented tasks to help maintain the integrity of the electronic health record/ associated software systems and provide operational support to the Electronic Health Record (EHR) team and colleagues throughout the organization.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Learn and becomes proficient in the Electronic Health Record (EHR).
• Participates in on-call/after-hours support schedules.
• Supports the EHR team in data cleanup as it relates to duplicate patient remediation, patient identity concerns, charting error identification and other ad hoc tasks as required to maintain a healthy patient record database.
• Provides operational support including data editing, user provisioning, and table maintenance as needed for various projects and daily operational tasks.
• Creates and validates MyChart (patient portal) accounts.
• Supports daily problem identification by monitoring various reports/work queues, resolving errors and escalating to the responsible team members when necessary.
• Interacts effectively with colleagues and customers resulting in objectives being accomplished.
• Learns and becomes proficient in Service Now to support the team.
• Learns and becomes proficient in Microsoft Office to support the team.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• One year of related business experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Work Shift:

Day Shift (United States of America)

Employee

Department:

9602270099 HIM Coding OnBase EMPI

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.