Information Technology Support Specialist

Are you a tech-savvy problem solver with a passion for IT support?

We are looking for an IT Support Specialist to join our team and ensure smooth IT operations while safeguarding the company’s data and systems.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT system failures, connectivity problems, and security incidents.
• Install, configure, and maintain computers, printers, and IT equipment.
• Manage user accounts, email configurations, and access control.
• Provide support for MS Office applications (Word, Excel, PowerPoint, Outlook, Teams), including installation, updates, and troubleshooting.
• Implement and manage data backup and disaster recovery procedures to ensure business continuity.
• Monitor and enforce cybersecurity protocols to protect company data, including firewall management, antivirus updates, and vulnerability patching.
• Identify and mitigate potential security risks through regular system audits and monitoring.
• Maintain IT documentation, inventory, and asset management.
• Coordinate with external vendors for IT-related purchases and services.
• Assist in setting up and maintaining office networks and servers.

Requirements:

• Degree in IT, Computer Science, or a related field.
• Proven experience in technical support, troubleshooting, and network/system administration.
• Strong knowledge of Windows, Mac, cloud-based applications, and MS Office Suite .
• Familiarity with firewalls, intrusion detection systems, encryption tools, and cybersecurity protocols .
• Experience implementing and maintaining backup policies and disaster recovery plans .
• Ability to identify and respond to phishing, malware, and other cyber threats .
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and teamwork abilities.