Information Technology Support Specialist

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Company: One of Our Clients

Job title: AV Specialist

Location: Washington, DC 20037

Duration: 06+ Months (Extendable)

Hours: Mon-Fri 8am-5pm

Pay Rate: $28.48/hr on W2

*This is an onsite role with no option for remote work.

*Shift is between the hours of 7am to 4pm Mon – Fri (might need to be flexible with the time shift once a month)

Must Have:

*AV + Desktop support experience needed (with focus on AV) – Tier 2

*Experience in the private sector

*Experience with providing support to the executive level

*ACTUAL hands-on experience in AV and desktop support. They need to be able to solve any issued that may arise live

*Actual experience with the Desktop support tools: Intune, Azure, Bomgar, Account creation, inventory management

*Actual experience with AV tools: Crestron, Extron QSys, MS Teams Management Console

*Excellent verbal and written communication skills

See rest of the details in the Job Description below

Job Description

This position will provide day-to-day meeting support and perform audio visual teleconferencing (AV/VTC) tasks such as completing Help Desk tickets and responding to telephone requests for AV/VTC assistance, maintaining active status board on system readiness, duplicating services, providing support for special events, and ensuring that all AV/VTC equipment is operational and set up properly. Set up and monitor video calls as needed.

• Provide in-room technical support for planned events, both onsite and offsite.

• Perform routine preventative maintenance checks and services on AV/VTC systems, including presentation laptops and theatrical lighting (Auditorium).

• Test the AV/VTC equipment for proper operation.

• Track all maintenance activity start to finish with proper documentation.

• Have proficient computer skills in Apple and PC-based software such as: Microsoft Office (Word, Excel, & PowerPoint), Microsoft Outlook, Microsoft Project.

• Inspection, Inventory, and Preparation of Conference Rooms. Audio-Visual Coordination.

• Develop and conduct on-site user and administrative training for the installed integrated audio/visual systems.

• Educate customers on use of presentation technology and room systems.

• Work with manager to determine needs for conference room and audio-visual projects.

• Also provide day-to-day Information Technology (IT) technical support for software and hardware, network connectivity, conference rooms, hoteling space and telephony.

The role will also be responsible for supporting remote access tools, Mobile Devices and other IT elements. Strong remote troubleshooting skills are necessary, as the role will support customers both in person and remotely.

As the Tier 2 AV/Desktop Support Specialist, will support and testing for various technical and process questions and issues.

Prior experience supporting executive management teams is required.

EDUCATION: 2-4 years of college experience preferred. MCSA, A+, Net+ certifications considered a plus.

EXPERIENCE: 3+ years supporting end users in a corporate, enterprise environment

POSITION REQUIREMENTS:

Be familiar with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training.

• Organize and build solid relationships with internal and external partners to achieve organizational identity and business goals. Strong attention to detail, well-organized, and strengths in MS Teams.

• Experience troubleshooting Windows 11 laptops and desktops in a corporate environment, with regular VIP interaction.

• Experience with the following software: Microsoft Office, Microsoft Teams, Remote access tools such as Bomgar, Active Directory, Shipping and receiving software, such as FedEx.

• Mobile Device troubleshooting experience including Microsoft Authenticator, Office Apps and security applications.

Experience troubleshooting network devices such as printers, tablets and other peripherals. Strong Attention to Detail.

• Exceptional communication skills. Experience working with IT Assets (laptops and peripherals).

• Must be able to lift at least 25 pounds.

• Additional desired skills: Experience with ticketing software such as Cherwell.

• Mac troubleshooting experience. MCSA, A+, Net+ certifications considered a plus. ITIL V4 Foundations Certification.

• Flexibility is needed to address escalation items outside normal work hours and to work with teams outside US time

Regards,

Prateek Pampattiwar

Recruitment Specialist

Net2Source Inc.

Global HQ Address –270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA

Office: (201) 340-8700 x 324 | Cell: (551) 220 3007| Fax: (201) 221-8131| Email: Pampattiwar.Prateek@net2source.com