Information Technology Support Specialist

Job Title: IT Support / Help Desk

Location: Greenwood, Indiana (Onsite)

Position: Full time

Job Summary

We are looking for a hands-on IT Support professional to serve as the primary on-site point of contact for all end-user IT needs. This role goes beyond basic help desk support, offering exposure to networking, system administration, Microsoft 365, and security tools .

This is an excellent opportunity for someone who wants to grow beyond support into broader IT roles such as systems administration, engineering, or leadership over time.

Key Responsibilities

• Provide Tier 1 IT support (password resets, account setup, onboarding/offboarding)
• Troubleshoot hardware, software, printers, and application issues
• Support and administer Microsoft 365 (M365) environment
• Assist with network troubleshooting (DNS, DHCP, VPN, TCP/IP)
• Work with firewalls and basic security tools
• Act as the face of IT for on-site users, providing excellent customer support
• Manage and resolve IT tickets while maintaining strong user communication

Required Skills

• Experience with networking and account administration (beyond basic SaaS provisioning)
• Working knowledge of Microsoft 365 (M365)
• Strong interpersonal and communication skills
• Ability to support non-technical users with patience and clarity
• Comfortable working on-site and being the visible face of IT

Nice to Have

• Linux familiarity
• Experience with security tools (e.g., Microsoft Defender)
• VoIP / phone system troubleshooting

Work Environment & Benefits

• On-site role (4 days/week)
• 1 day remote option after initial ramp-up period
• Flexible work hours within business schedule
• Strong opportunity for career growth and skill development