Information Technology Support Technician

We are seeking a Field-Based Desktop Support Technician to provide IT support across multiple healthcare affiliate sites. The role requires a proactive and customer-focused professional who can troubleshoot technical issues efficiently and support a variety of IT infrastructure components. The successful candidate will have MSP experience or a background in Healthcare IT support . Basic networking knowledge, including familiarity with Meraki APs , is a plus.

Responsibilities:

• Deliver onsite desktop and network support to various affiliate locations.
• Diagnose and resolve technical issues related to Windows desktops, servers, switches, and firewalls .
• Maintain and manage Active Directory (AD), Group Policy (GPO), and basic server configurations .
• Provide hands-on troubleshooting for Meraki APs and other network infrastructure .
• Collaborate with internal IT teams to ensure optimal system performance.
• Maintain compliance with HIPAA regulations and best practices in healthcare IT environments .
• Travel to affiliate sites across Pennsylvania and New York as needed.

Required Skills & Qualifications:

• 2-3 years of experience in Desktop Support, Field Support, or MSP Service Desk roles .
• Strong knowledge of Windows Server 2016/2019/2022 .
• Experience with Active Directory, Group Policy, and Office 365 .
• Familiarity with networking fundamentals (firewall setup, wireless APs, and switch management).
• Ability to work independently in a field-based role .
• Strong customer service and communication skills .
• Certifications such as CompTIA A+, Network+, or CCNA (preferred but not required).
• Valid driver’s license and reliable transportation .

Preferred Experience:

• Background in MSP environments or Healthcare IT support .
• Understanding of HIPAA compliance would be nice to have .