Information Technology Support Technician

MUST BE BASED IN SOUTH FLORIDA

MUST BE ABLE TO SPEAK SPANISH

IT Global Support

This will be fully onsite, and their office hours are Monday – Friday from 8:30 am – 5:30 pm

Salary: $70,000 - $75,000 plus discretionary bonus (around 4%)F

MUST HAVES:

• Bilingual (English & Spanish)
• Must be able to speak on leveraging AI tools to troubleshoot laptop, network, and general technical issues.
• Experience supporting C-Suite executives

Key Factors:

• The installation, configuration, and ongoing usability of desktop/laptops computers, peripheral equipment and software within established standards and guidelines
• Platforms in a multi-layered client server environment
• Works with procurement staff to purchase hardware and software
• Maintain an updated electronic equipment inventory in the asset management system
• Maintaining endpoint inventory in support of C-Suite users
• Must have a strong focus on quality customer service
• Experience supporting remote users (Windows and Mac)
• Experience basic with networking (TCP/IP protocols, LAN/WAN Configuration, DHCP), VPN, Active Directory, Microsoft 365, network troubleshooting
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments
• Strong written and oral communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
• Manage Engines Tools (AD Manager, Endpoint Central or other Jamfnow, Intune MDM Solutions)
• Jira experience