Information Technology Support Technician

Job Title: Desktop Support Engineer

Experience Level: 3–4 Years

Location: Onsite – Washington, USA

Job Type: C2C/1099

Job Summary

We are looking for an experienced Desktop Support Engineer (L1) to provide onsite technical support to end users. The ideal candidate will have 3–4 years of hands-on experience in desktop support along with strong communication skills. The role involves resolving technical issues, supporting IT infrastructure, and delivering high-quality end-user support in a fast-paced environment

Key Responsibilities:

• Provide onsite L1 support for desktops, laptops, printers, and peripheral devices
• Install, configure, and troubleshoot Windows operating systems and business application
• Handle user issues related to email, software, and system acces
• Perform hardware troubleshooting, upgrades, and replacement
• Manage user accounts, password resets, and permissions (Active Directory)
• Support IT onboarding/offboarding activities for employees
• Troubleshoot basic network issues (LAN/Wi-Fi connectivity, IP conflicts, DNS issues)
• Use ticketing systems to log, track, and resolve incidents within SLA timelines
• Coordinate with L2/L3 teams for issue escalation and resolution
• Maintain asset inventory and documentation

Required Skills & Qualification

• 3–4 years of experience in Desktop/End-User Support
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office 365
• Hands-on experience with Active Directory and user management
• Familiarity with ticketing tools such as ServiceNow, Jira, or similar
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Strong troubleshooting and analytical skills

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• Certifications such as CompTIA A+, Microsoft Certified, or equivalent
• Experience with remote support tools and ITIL processes

Soft Skills

• Excellent customer service and communication skills
• Ability to work onsite and interact directly with end users
• Strong problem-solving mindset
• Ability to prioritize tasks and manage time effectively

Additional Information

• This is a fully onsite role
• Candidate must be comfortable working in a German-speaking environment
• Immediate joiners preferred (if applicable)