Information Technology Tech I

River Valley Co-op Our Mission: River Valley Co-op staff members are all empowered ambassadors for our cooperative’s mission of creating a just marketplace that nourishes the community.

Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future. As a team, we work to leverage our grocery retail's economic impact for positive social change in the food system, our environment, and our community. We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization.

Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment.

Our friendly store operations specializing in fresh, local, organically grown, and natural foods, builds community resilience and grows our local economy. We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day.

Position: INFORMATION TECHNOLOGY TECH I

Requires open availability, including evenings and weekends.

Status: Reports to the Director of Information Technology

Pay Level: VII, non-exempt.

Location: Administrative Office, Florence, MA

Purpose: To ensure the highest level of service possible to River Valley Co-op’s internal and external customers. To support the Director of Information Technology (IT) in developing and maintaining IT systems to ensure smooth operations, training, and support for all stakeholders to be effective and efficient throughout the Co-op. A large part of this will be to work directly and frequently with users of the Point of Sale (POS) system and look for ways to increase efficiency and coordinate the resolution of existing issues and roadblocks. It will also involve the setup and maintenance of desktop and laptop computer systems, networking equipment, and servers as needed.

Responsibilities

CUSTOMER SERVICE

It is the primary responsibility of every Co-op employee to serve our owners and customers with a superior shopping experience by using excellent customer service skills. This responsibility includes, but is not limited to, friendly, helpful interactions with staff, vendors, service providers, and customers.

INFORMATION TECHNOLOGY (IT) DEPARTMENT

• Provide first-level technical support resources to aid in help desk, troubleshooting, maintenance, and training.
• Escalation of issues to the appropriate contacts as needed.
• Interface with all teams to coordinate an expansion and evolution of our Point of Sale system capabilities.
• Establish onboarding and training programs. Provide individual training and support upon request.
• Assist with developing and maintaining documentation on IT systems.
• Perform preventative maintenance and repair of IT systems as needed.
• Assist with the configuration and deployment of desktop and laptop computers and peripherals.
• Triage issues with LAN/WAN networking issues to either the Director of Information Technology or the third-party support.
• Maintain the internal IT asset management system.
• Commit to working collaboratively using an IT trouble ticket system.
• Create documented Standard Operating Procedures (SOP’s), best practices, and user guides.

OTHER DUTIES

• Assist in ensuring a current and accurate inventory of technology software, hardware, and resources, including helping to maintain a schedule for upgrades/replacement of critical hardware.
• Assist with the support and maintenance of the Point of Sale system and scales, including warranty replacements.
• Ability to be flexible in scheduling to meet the needs of maintenance windows and outages.
• Ability to effectively coordinate with third-party vendors as needed to resolve issues.

ALL STAFF DUTIES

• Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other Co-op documents.
• Keep the workspace orderly and clean.
• Maintain a positive attitude.
• Attend and participate in team and storewide meetings.
• Perform other tasks assigned by the Director of Information Technology.

Qualifications

The following requirements represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

• Regularly lift 50lbs safely.
• Ability to be mobile throughout entire shifts.
• Bend, squat, stoop, kneel, or crouch.
• Use hands to handle and feel, reach with hands and arms, climb, or balance.
• Ability to communicate positively with customers and coworkers.
• Sufficient vision to perform your job safely and accurately.
• Work a schedule that includes weekends, early morning, and evening shifts as needed.

LANGUAGE SKILLS

• Practical communication skills to listen and to give clear directions in English.
• Read and comprehend complicated instructions, short correspondence, and memos.
• Write simple correspondence.

WORK ENVIRONMENT

• The noise level is moderate.
• Will be required to use step stools, step ladders, box cutters, and pricing tools.

EXCELLENCE IN THIS POSITION REQUIRES

• Superior organization and time-management skills.
• Ability to meet deadlines under pressure.
• Demonstrate objectivity, neutrality, and calmness under pressure.
• Working in all situations to be personable, helpful, and cooperative in all interactions.
• Demonstrated ability to follow directions and follow through on commitments.
• Demonstrated ability to be organized and able to handle multiple demands.
• Willingness and ability to meet the changing requirements of the position.
• Ability to project a friendly, outgoing personality.
• Attendance at department and all-staff meetings.
• Commitment to anti-racism, diversity, equity, and inclusion.
• Willingness to accept additional responsibilities.
• Regular and predictable attendance.
• A sense of humor.
• Occasional travel required.

EDUCATION & EXPERIENCE

• Associate's Degree or two years of equivalent work experience.
• Proficiency with all versions of Windows and OS X.
• Experience with Microsoft Office.
• Experience with Google Suite.
• Familiarity and knowledge of current trends in information technology for the retail grocery industry.

PREFERRED

• Natural and local foods (retail, wholesale).
• Ability to speak Spanish, French, or Swahili is a plus.

River Valley Co-op is an equal opportunity employer encouraging excellence through diversity.