Information Technology Technical Services Supervisor

Position Summary

Under the direction of the assigned administrator, the Information Technology (IT) Technical Services Supervisor (District Office) is a working supervisor charged with the responsibility to plan, organize, supervise and participate in the activities of the District IT Technical Services Team within Network Engineering, Cybersecurity, Server/Platform Engineering, Cloud Services, Unified Communications, and Physical (Layer 1); ensure timely and accurate problem solving, system testing, and change management; maintain user relations; assure compliance with District policies and principles of good IT practices; prepare internal and external documents and activity reports.

The department maintains a focus on:

• Enterprise WAN/LAN, wireless, and structured cabling systems to maintain reliable connectivity
• Firewalls, intrusion detection/prevention, and identity management systems to safeguard the computing environment
• Physical, virtual, and cloud-based infrastructure with emphasis on availability, performance, and cost efficiency
• Enterprise voice, video, and collaboration platforms
• Vendor contracts, licensing, and service agreements in accordance with District policies
• Compliance with established standards and frameworks (e.g., ITIL, NIST, CIS)
• Resilient operations across data centers, campus infrastructure, and cloud environments
• Continuous operational support, including monitoring, incident response, problem resolution, and change management
• Develops, maintains, and recommends technical standards, architecture guidelines, and best practices
• Support service delivery to Los Rios Community college district
• Adherence to sound IT governance and professional practices

Typical Duties

Plan, supervise and participate in the implementation and maintenance of physical and virtual network, server and storage environments, wired and wireless environments, telephony, multi campus network, Cybersecurity and application software, database systems, web and application servers, and client computing environments; assure compliance with District policies and IT Department procedures; ensure system and data security, implement support procedures, including maintaining inventory and ensuring operational performance of District Hybrid (on prem and multi-cloud) technology infrastructure and equipment, smart classrooms and meeting rooms; monitor and supervise version upgrades and enhancements of network/desktop operating systems and application software; recommend changes in procedures as appropriate; respond to verbal, written, and electronic inquiries from clients regarding status of work requests, backlog, and issues; supervise, train, and evaluate assigned employees; establish team goals according to guidelines; provide technical expertise to employees and other IT Department employees; resolve issues and coordinate activities; participate in interviewing and selecting new employees; coordinate departments’ operations with faculty and participating agencies/colleges and make basic arrangements such as program format and adherence to timelines established for projects; confer with College and District Office Departments to coordinate efforts and enhance network systems and capabilities; maintain budgetary expenditures for departments’ operations, equipment, supplies and materials; operate office equipment such as computers; perform other related duties as assigned.

Minimum Qualifications

Application Instructions

• Los Rios Community College District Application
• Letter of Interest
• Resume

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
• Only information listed on the application and transcripts (if requested) will be used to verify Minimum Qualifications.
• Applications stating see other documents e.g. “see resume” or “see transcripts” will be disqualified.
• Applications missing any required documentation will be disqualified.

Los Rios Community College District offers competitive salaries and a very comprehensive employee benefits package to include medical insurance, CalPERS retirement, and opportunities for additional insurance and financial investments.

Full-time, twelve-month LRSA employees receive 18 days of annual paid holidays, 21 days’ vacation yearly and 8 hours of sick leave per month. Los Rios also offers professional development opportunities with the district and financial support and/or paid time off to complete external academic studies. You are eligible for the aforementioned benefits as a regular employee with a permanent assignment of 0.50 FTE or greater. To calculate this position’s FTE, take the number of hours per week divided by 40, to get the percentage of hours worked. Then take the number of months worked divided by 12, to get the percentage of work year. Then take the percentage of hours worked multiplied by the percentage of months worked to get the position’s FTE (e.g., a position that is 30 hours per week with a work year of 10 months: 30/40 = 0.75; 10/12 = 0.8333; 0.75 * 0.8333 = 0.625 FTE).

For the full bargaining unit agreement and benefit details click the link below and select your employee group to learn more about the benefits available to you.

Click Here for the LRSA Employees Barganing Agreement & Benefit Guide.