Information Technology Technical Support

💻 IT Support Specialist – Banking Firm

📍 Columbus, Ohio Metropolitan Area

💲 $25/hr (W2) | Full - Time

✨ About the Opportunity

A major banking firm is growing its tech support team and is looking for a people-focused, tech-savvy IT Support Specialist to join their South Jordan location. If you love solving problems, helping others, and keeping technology running smoothly, this role is for you! 🚀

🔧 What You’ll Be Doing

📞 Provide friendly and efficient support via phone, chat, and in person
🧰 Troubleshoot issues with hardware, software, applications, and system access
📝 Log tickets accurately and keep users updated throughout the process
🖥️ Install, configure, and repair computers, peripherals, and software
🧩 Diagnose technical issues and offer clear, step-by-step solutions
🤝 Work closely with teammates and escalate issues when needed
🌐 Support a 24/7 environment | 40h work week
😊 Maintain a positive, patient, and professional attitude at all times

📚 What You Bring

⭐ Strong customer service and communication skills
🗂️ 2–5 years of IT support experience (enterprise/high-tech environment is a plus!)
🧠 Solid troubleshooting and problem-solving abilities
💼 Ability to stay calm, organized, and independent under pressure
🎓 High school diploma or GED
🕒 Willingness to work varied shifts as needed

🌟 Why You’ll Love This Role