Infra support engineer - Contract

This role is for one of the Weekday's clients

Salary range: Rs 300000 - Rs 700000 (ie INR 3-7 LPA)

Min Experience: 2 years

Location: Thiruvananthapuram

The role requires a proactive and skilled Infrastructure Support Engineer with 3-4 years of hands-on experience in managing and supporting enterprise IT environments. The ideal candidate will have strong technical expertise across on-prem and cloud platforms, virtualization technologies, system administration, and automation. This position involves resolving complex technical issues, ensuring smooth infrastructure operations, and collaborating with cross-functional teams. Excellent troubleshooting abilities, effective communication, and the flexibility to work in shifts are essential.

Requirements

Key Responsibilities

• Troubleshoot and resolve application, system, and infrastructure issues in coordination with development, operations, and business teams
• Manage and support virtualization platforms such as VMware or equivalent technologies
• Provide L1 and L2 support for production applications, including monitoring, incident response, and maintenance
• Offer desktop and end-user support for hardware, software, and network-related problems
• Utilize monitoring tools (e.g., Datadog) to create custom dashboards, track alerts, and provide proactive issue prevention
• Manage patching cycles and upgrade schedules for servers and client systems
• Perform system health checks, log analysis, and root-cause investigations
• Administer Linux servers with a focus on performance, reliability, and security
• Support Azure cloud administration and collaborate with external stakeholders or vendors
• Use automation tools to streamline daily operational tasks
• Coordinate projects involving multiple teams and vendors
• Provide advanced troubleshooting across system, application, and network layers
• Work in rotational shifts, including nights, and participate in on-call support during weekdays, weekends, and holidays
• Collaborate with network teams to support switches, routers, firewalls, and access points
• Use ITSM tools like ServiceNow or BMC Helix while adhering to change management processes
  
  

What Makes You a Great Fit

• Bachelor's degree in Computer Science or a related field, or equivalent hands-on experience
• 3-5 years of experience as an Infrastructure Support Engineer in enterprise environments
• Strong background in Windows Server management and Active Directory administration
• Experience with patch management tools such as SCCM, WSUS, or Intune
• Proficiency in VMware virtualization technologies
• Basic understanding of networking concepts including routers, switches, and firewalls
• Strong troubleshooting skills with experience using infrastructure monitoring tools
• Familiarity with cloud platforms (Azure or AWS) and basic cloud administration
• Hands-on experience with alert monitoring tools like Datadog, Splunk, or LogicMonitor
• Basic experience working with external teams or vendor coordination
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to collaborate with distributed teams across multiple time zones
• Understanding of ITSM processes and change management practices
• Familiarity with automation tools such as Ansible