Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: We are seeking an experienced Senior Network Engineer to act as the primary interface between clients and enterprise-grade network systems. The ideal candidate will possess deep technical expertise in data center networking, load balancing, wireless, and SD-WAN technologies, with the ability to accurately define, troubleshoot, and resolve complex network issues. This role requires strong communication skills, operational leadership, and a commitment to delivering world-class network reliability and performance. Roles & Responsibilities: - Liaise with customer technical teams to plan and execute the deployment of new network devices and technologies. - Create and manage change requests in ITSM tools, implement approved changes, perform validation and testing, and ensure successful handover to the client. - Provide advanced troubleshooting support during deployment to resolve any network-related issues and ensure smooth delivery service. Professional & Technical Skills: - Cisco Data Center routing and switching, F5 Load balancer, Cisco Wireless and Fortinet SD-WAN - Arista Switches / Cisco Meraki - Demonstrated expertise in configuring, managing, and troubleshooting Cisco Data Center switches and routers, ensuring optimal network performance and reliability. - Strong proficiency with network monitoring platforms (e.g., SolarWinds), including configuration of monitoring parameters, event management, and threshold tuning to proactively identify and resolve network issues. - Solid understanding of data center networking technologies, enterprise wireless solutions, F5 load balancers, and Fortinet SD-WAN platforms. - Provide advanced Level 3 technical support, performing in-depth troubleshooting and root cause analysis to resolve complex network incidents within defined SLAs. - Monitor network resource utilization, performance trends, and capacity planning to support scalable infrastructure growth and prevent potential bottlenecks. - Execute network maintenance and system upgrades, including deployment of service packs, patches, hotfixes, and security configurations to ensure network stability and compliance. - Skilled in implementing and supporting VPN technologies such as IPsec, site-to-site VPN, and SSL VPN for secure remote connectivity. - Maintain and optimize LAN/WAN designs, including routing protocols, network segmentation, and high-availability architectures. - Diagnose and resolve critical incidents and problem tickets, proactively identifying potential points of failure and recommending effective remediation strategies. - Develop and maintain comprehensive technical documentation, including knowledge base articles, known error databases, runbooks, and network topology diagrams. - Minimum of 6+ years of hands-on experience in network operations, support, and infrastructure management roles within enterprise environments. - Proven track record in supporting end-to-end network deployments, including configuration, implementation, and post-deployment support. - Experience in executing network transitions and transformations, contributing to large-scale migration projects and modernization initiatives. - Strong understanding of operational procedures, processes, and best practices within the networking domain. - Excellent communication, collaboration, and interpersonal skills, with the ability to work effectively with cross-functional teams and client stakeholders. - Willingness to support 24×7 operations in a rotational shift model, including participation in on-call escalation support when required. Additional Information: A 15 years full time education is required. BS or BA in Engineering, Computer Science or equivalent. CCNA and CCNP Certifications / Security & Cloud Certifications

15 years full time education