Infrastructure Analyst

Job Description:

• We are seeking a proactive and skilled Delivery Manager with a strong understanding of Telephony infrastructure specifically Webex Calling and RingCentral and project management to oversee the lifecycle of demand requests DMND within our Site Infrastructure team focusing on technical integration migration projects

Key Responsibilities:

• Key Responsibilities
• DMND Lifecycle Management
• Oversee technical integration migration projects for Telephony Scope Webex Calling RingCentral throughout the entire DMND lifecycle
• Gather client requirements
• Qualify client needs
• Evaluate and prepare technical and commercial proposals in conjunction with the Solution Expert
• Submit project quotes to the client
• Construct project plans with all stakeholders
• Place orders with various suppliers
• Follow up on actions with project contributors
• Provide client reporting
• Monitor project budget
• Implement the technical solution with the Managed Service Provider MSP
• Ensure handover to MSP support teams

Technical Requirements:

• Required Skills Qualifications
• Proven experience in demand management or project coordination within Telephony domains specifically Webex Calling and or RingCentral
• Excellent communication and stakeholder management abilities both internal and external
• Strong organizational and prioritization skills
• Proficiency in tracking and reporting on multiple concurrent demands
• Ability to work effectively in cross functional and geographically distributed teams
• Familiarity with project management methodologies and tools

Preferred Skills:

Networking,Technology->Infrastructure-Contact Center->Telephony,Technology->Mobility - Middleware->Mobility - Middleware - ALL,Technology->Server-Virtualization->Citrix XenServer,Technology->Microsoft Technologies->Windows PowerShell