Infrastructure and Systems Engineer L3

We are seeking a System & Infrastructure Engineer L3 to design, implement, and optimize IT infrastructure and system solutions that ensure scalability, stability, and high availability. This role involves leading complex system integrations, troubleshooting advanced technical issues, developing disaster recovery strategies, and continuously enhancing system performance. The L3 Specialist will also mentor junior engineers, ensure compliance with internal and external standards, and drive infrastructure improvements in alignment with organizational goals.

Responsibilities:

System & Infrastructure Management

• Design, plan, and operate IT infrastructure and systems to ensure efficiency, scalability, and reliability.
• Ensure high availability of infrastructure services and optimize system uptime and performance.
• Lead the implementation of new IT infrastructure and system solutions for business projects.
• Develop, implement, and test backup and disaster recovery procedures to ensure business continuity.

Troubleshooting and Issue Resolution

• Diagnose and resolve advanced system issues to minimize downtime and improve reliability.
• Collaborate with IT teams and vendors for critical issue resolution and performance optimization.
• Maintain detailed documentation of incidents, root cause analyses, and resolution strategies.
• Provide expert technical guidance to L2 engineers, end-users, and cross-functional teams.

Compliance and Change Management

• Ensure adherence to change management processes and promote best practices.
• Monitor and enforce compliance within IT operations, escalating critical issues as needed.
• Lead the closure of audit findings and compliance reviews to maintain operational integrity.

Special Projects

• Lead and execute assigned IT infrastructure or system-related projects as per management directives within defined timelines.

MIS & Reporting

• Prepare and deliver accurate, timely departmental reports and performance dashboards.
• Ensure high quality and accuracy of reports in alignment with company standards and policies.

Requirements:

Education:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Preferred certification: Microsoft Certified: Azure Administrator Associate .

Experience:

• Minimum of 5 years of experience in system administration, including server and application management.

Seniority Level:

• Mid-Senior Level (L3)

Technical Skills:

• Proficiency in virtualization technologies such as VMware, Hyper-V, or KVM.
• Strong understanding of storage systems (SAN, NAS, and cloud storage).
• Experience with backup solutions and disaster recovery implementation.
• Hands-on experience with cloud environments including OCI, AWS, Azure, and GCP.
• Advanced expertise in Windows Server administration , including SCCM, MS Exchange, Active Directory (AD), DNS, DHCP, Group Policy, and File Services.

Competencies:

• Strong problem-solving and analytical skills for complex infrastructure issues.
• Ability to automate tasks using scripting languages (PowerShell, Bash).
• Deep understanding of system security measures and compliance standards.
• Excellent communication and leadership abilities for mentoring and collaboration.

Key Stakeholders:

Internal:

• IT Teams
• Operations Manager
• Project Manager
• Cybersecurity Team
• Compliance Team

External:

• Customers
• Vendors
• Auditors