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Infrastructure Architect (Senior Technical Account Manager)

Saudi Arabia

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Infrastructure Architect (Senior Technical Account Manager)

Location: Saudi Arabia

Work Model: Remote

Who We Are

Here at SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for out-of-the-box thinkers who appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What We’re Looking For

The Technical Account Manager & Infrastructure Architect (TAM-IA) serves as both a trusted advisor to enterprise customers and a subject matter expert in the implementation, configuration, and optimization of SOTI solutions. This role bridges technical expertise with customer advocacy, ensuring successful deployments, ongoing operational excellence, and strategic alignment of mobility solutions with customer business needs.

What You’ll Do

Customer Advocacy & Account Management

Act as the designated point of contact for a portfolio of Enterprise Support customers.
Build strong relationships with customer stakeholders, developing an understanding of their business, mobility use cases, and future strategy.
Advocate for customer priorities internally and provide escalation support when cases require advanced expertise.
Partner with Account Managers to identify upsell opportunities and support renewals.
Deliver Annual Technical Reviews, summarizing environment health, support trends, and recommendations.
Conduct discovery calls to uncover additional use cases across business units.

Implementation & Technical Delivery

Lead the implementation, configuration, and support of SOTI MobiControl and SOTI ONE solutions.
Perform software installations, system upgrades, and application configurations.
Design and deliver complete MDM/Enterprise Mobility solutions, ensuring scalability and performance.
Proactively troubleshoot and resolve complex issues during deployments.
Assist with technical migrations, integration projects, and large-scale rollouts.

Infrastructure Architecture & Support

Provide technical leadership to infrastructure teams in planning, designing, and delivering end-to-end solutions.
Support cloud and on-premise deployments (AWS, Azure, GCP).
Ensure best practices for networking, security (SSL/TLS, firewalls, certificates), and server administration (Windows/Linux).
Develop automation scripts (PowerShell, Python, JavaScript) to improve system efficiency.
Contribute to product quality assurance through testing, issue documentation, and feedback to development teams.

Training, Knowledge Transfer & Documentation

Deliver training sessions and webinars to customers and internal teams (onsite and remote).
Produce clear technical documentation, implementation guides, and process standards.
Maintain and contribute to the knowledge base by logging troubleshooting steps, workarounds, and lessons learned.
Support end-user enablement and adoption through effective training and communication.

Experience You’ll Bring

Education: Bachelor’s degree in Computer Science, IT, or related field (PMP/ITIL certifications a plus).
Experience:
- 5+ years in advanced technical roles (implementation, support, solutions architect).
- Proven experience with enterprise mobility management (SOTI MobiControl, AirWatch, MobileIron, MaaS360, JAMF).
- Strong background in infrastructure design/administration (Windows Server, Linux, Active Directory, SQL, networking).
- Prior consulting or customer-facing experience in technical delivery and account management.
Skills:
- Excellent communication, relationship management, and presentation skills.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Ability to balance multiple customer accounts and technical projects simultaneously.
- Experience with risk management, security assessments, and process documentation.
- Proactive, self-motivated, and adaptable to dynamic environments.

Other Requirements

Willingness to travel up to 50% (domestic and international).
Ability to work across time zones with global teams.
Strong written and spoken English (additional languages a plus).

About SOTI

SOTI is the world's most trusted provider of mobile and

IoT management

solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provides the tools organisations need to truly mobilise their operations and optimize their mobility investments. SOTI extends

secure mobility management

to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organisation.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

What are you waiting for? Apply today!

#LI-MD1

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

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