Infrastructure Engineer (Level 1) - Fulltime

Title: Infrastructure Engineer (Level 1)

Location: Frisco, TX

Duration: Fulltime

Role Overview:The Infrastructure Engineer (Level 1) will be responsible for providing first-line support for IT infrastructure, including servers (Windows/Linux), storage, virtualization platforms, network devices, and user endpoints. The role involves monitoring, troubleshooting, and performing basic administration tasks while escalating advanced issues to L2/L3 engineers and supporting Hand & Eyes to our US DC.

Key Responsibilities:

Monitoring & Operations:

• Monitor server performance (CPU, memory, disk, services) using tools like vSphere.
• Monitor routers, switches, firewalls, and wireless controllers for availability and health via Juniper MIST AI Platform or any other platforms that are applicable from time to time
• Proactively identify alerts, open tickets, and ensure timely resolution/escalation.
• Maintain and update asset inventory (servers, endpoints, IP allocation, network diagrams).

Server & Endpoint Support:

• Provide first-line support for Windows/Linux servers (service restarts, patch status, user account issues, disk space alerts).
• Troubleshoot Active Directory authentication issues, group policy failures, and basic domain join problems.
• Provide support for Microsoft 365 / Exchange accounts (password reset, mailbox issues).
• Basic patching and antivirus updates on endpoints.
• Troubleshoot endpoint issues (Windows OS login problems, printer issues, VPN connectivity).

Network Support:

• First-level diagnosis of LAN/WAN/Wi-Fi issues (IP conflicts, DNS/DHCP issues, VPN connectivity).
• Basic configuration changes (port activation, VLAN assignment, firewall rule implementation) under guidance.
• Perform backups and restores of router/switch configurations as per policy.
• Liaise with ISP/vendor for link outages and hardware replacement.
• Racking , stacking of equipment and providing the cabling support when needed.

Collaboration & Documentation:

• Log, update, and resolve incidents and service requests in ITSM/ticketing tools.
• Escalate unresolved issues to L2/L3 with detailed troubleshooting notes and logs.
• Work closely with server, network, and security teams for cross-functional issues.
• Maintain accurate documentation for server/network procedures, incident RCA, and knowledge base.

Required Skills & Knowledge:

Server & Endpoint:

• Basic administration of Windows Server (AD, DNS, DHCP, File Services).
• Exposure to Linux commands (user management, service management, log checks).
• Familiarity with virtualization platforms (VMware ESXi / vSphere, Hyper-V basics).
• Knowledge of endpoint security (antivirus, patch management).
• Office 365 / Exchange Online user-level troubleshooting.

Networking:

• OSI model, TCP/IP fundamentals, VLANs, DHCP, DNS, NAT, VPN basics.
• Basic troubleshooting on Cisco/Juniper/Arista switches and routers.
• Familiarity with firewall policies and VPN configurations.
• Exposure to network monitoring and packet capture tools.

General Infra Tools:

• ITSM platforms (ServiceNow, Remedy, Jira, ManageEngine).
• Monitoring solutions (Nagios, Zabbix, SCOM, SolarWinds).
• Remote access tools (RDP, SSH, Any Desk, TeamViewer).

Qualifications:

• Diploma/Degree in Computer Science, IT, Electronics, or related field.
• Certifications (preferred):
• Microsoft MCSA / Azure Fundamentals.
• Cisco CCNA or JNCIA.
• ITIL Foundation (advantage).
• AWS Essentials.

Job Type: Contract

Work Location: In person